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Year-Round Opportunities

More Information Experience Lake Louise Attendant
More Information Human Resources Coordinator
More Information Marketing Supervisor
More Information IT Technician


Don’t forget to also check our winter recruitment and our summer recruitment opportunities.

 

Experience Lake Louise Attendant - posted September 15th 2016

Position:                                Experience Lake Louise Booking Agent

Employment Status:           Full Time Seasonal – Staff accommodation is provided

Start Dates:                          October 17th 2016

Reports to:                           Store Supervisor & Manager

Job Description:

The booking agent is responsible for providing professional and efficient service to our guests regarding ticket sales and general information both in person and via the telephone. The agent will be required to deal with customer inquiries and complaints, process transactions and adhere to company policies and procedures.

Job Responsibilities:

  • Ticket selling (including cash/debit/credit transactions and cash out procedures)
  • Retail selling (including cash/debit/credit transactions and cash out procedures)
  • Accommodation & Activity booking – working between customers and 3rd party vendors to book excursions and accommodations
  • Telephones - includes operating the main resort switchboard, radio/fax/email communications for Experience Lake Louise in relation to ski resort sales and 3rd party bookings
  • Cleaning of all Experience Lake Louise area
  • Provide quotes for room rates and make reservations for Skoki – backcountry lodge

Job Requirements/Qualifications:

  • Dealing in a professional manner with customer enquiries, complaints and comments
  • Continued commitment to high standards of service, exceeding Customer expectations and leading by example
  • Ability to work in a team environment
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Ability to analyze and interpret the needs of guests and offer the appropriate options, solutions, and resolutions required
  • Able to respond quickly in a dynamic and changing environment
  • Able to effectively communicate both verbally and in writing
  • High level of proficiency with Microsoft Word & Excel, Outlook and Internet
  • Previous customer service experience an asset
  • Strong knowledge of the Lake Louise Resort and surrounding area an asset
  • Cash handling experience preferred
  • Switchboard experience an asset
  • Strong, professional phone manner
  • Experience using the booking system RoomMaster is an asset

Work Schedule:

4 days on / 3 days off

Dress Code:

To be discussed at time of interview.

<< back | apply online >>

 

Human Resources Coordinator - posted September 3rd 2016

Position:                                 Human Resources Coordinator

Employment Status:           Full Time Year Round – Staff accommodation is provided

Start Date:                            Early October

Reports to:                           The Human Resources Supervisor & Manager

 

Job Description:

The Human Resources Coordinator is responsible for providing office support to the Human resources Team, whilst maintaining positive working relationships with employees and resort management. The coordinator will be required to regularly communicate with department heads regarding hiring needs, training requirements, disciplinary actions, and other HR related functions. The coordinator is also responsible for data entry, file maintenance, policy and procedure writing and WCB claim submissions.

 

Job Responsibilities:

  • Support Human Resources Manager and Supervisor with all transactional Human Resource functions
  • Active involvement in the recruitment and selection processes including job advertising, applicant screening and conducting interviews
  • Respond to internal and external Human Resources related inquires
  • Prepare formal communications to employees for HR management review
  • Assist with the development and facilitation of employee orientation and training
  • Recommend new policies and procedures to effect company improvements and organizational efficiencies
  • Check prospective employee references
  • Assist with processing of terminations
  • Track the status of candidates and respond with follow-up letters at the end of the recruiting process
  • Help to ensure companywide compliance to policies, procedures and best practices
  • Maintain positive working relationships with employees and the management team
  • Regularly communicate with departments regarding hiring, discipline, training and HR related functions and needs
  • Maintain accurate and comprehensive employee records and data bases
  • Sustain and develop knowledge and understanding of existing and proposed legislation, best practices and industry standard affecting human resources management
  • Ensure all WCB and OH&S accident/incident reporting and documentation processes are completed in a timely manner  
  • Distribute policies, procedures and memorandums to the appropriate individuals, divisions, or departments across the organization as required
  • Draft general forms, letters, reports, and memos as necessary
  • Fax, photocopy and scan documents as required
  • Receive and distribute all forms of HR communications
  • Assist with regular research and compliance initiatives regarding Human Resources issues
  • Ensure the adequate supply of office materials are available and proper procedures are followed regarding purchasing
  • Ensure the confidentiality and security of all employee information
  • Plan and coordinate staff events
  • Complete other tasks as assigned

 

Job Requirements/Qualifications:

  • Exceptional verbal communication and presentation skills
  • Strong morals and ethics, along with a commitment to staff privacy
  • Knowledge of principles, theories, and techniques related to job classification, job analysis, and job descriptions
  • Punctuality and reliability is essential
  • Ability to deal with a broad range of people & departments
  • Must possess Microsoft office suite skills: outlook, Word, Excel
  • Strong ability to motivate and support employees while maintaining a positive work environment
  • Excellent conflict resolution skills
  • Bachelor's degree in Human Resources management required or equivalent experience.
  • 1-2 years previous Human Resource experience
  • Adhere to all LLSR policies 
  • A three month probationary period applies
  • A police background check from your home country or province will be required upon commencement of employment

Dress Code:

Business Casual

To Apply:

Please apply online with your resume and cover letter outlining your experience and suitability for this position.

<< back | apply online >>

 

Marketing Supervisor - posted August 25th 2016

Position:                              Marketing Supervisor

Employment Status:       Full Time Year round – Staff accommodation is available

Start Date:                          October, 2016                   

 

Job Description:

Reporting to the Director, the role of the Marketing Supervisorwill work to help with the execution of the annual Marketing and Communications Plan. Proactive solicitation of new partnerships and exceptional organizational skill will be a key component.

 

Job Responsibilities:

  • Building annual Marketing Plan and Budgets
  • Building and executing resort sponsorships for on-mountain promotion
  • Provide back up for Social Media and Event teams
  • Support Media Fam visits with logistical and on-mountain participation
  • Manage the Lake Louise Plus Card loyalty program
  • Other duties as required

Qualifications:

  • High level of proficiency with Microsoft Word & Excel, Outlook and Internet
  • Working knowledge of major Social Media channels
  • Obsessive attention to detail
  • Minimum of 5 years work experience in related fields
  • Strong ski or snowboard skills
  • Strong  communication skills

 

Work Schedule:

5 days on, including weekends/2 days off midweek in winter, 4 days on/3 days off in summer

Dress Code:

Mountain casual and uniform provided at cost. More details discussed at time of interview.

To Apply:

If you are interested in this exciting opportunity, please submit a cover letter and current resume outlining previous work experience and qualifications

<< back | apply online >>

 

IT Technician - posted August 16th 2016

Position:                       IT Technician

Employment Status: Full-time Seasonal – Staff accommodation is provided

Start Date:                  ASAP

Reports to:                  IT Supervisor & Manager

Rate of Pay:                Based on experience

Job Description:

The IT Technician will work alongside other members of the Information Technology team; implementing, supporting and maintaining technologies at The Lake Louise Ski Resort.

Job Responsibilities:

  • Contribute to the development of IT strategy and departmental budgets
  • Building and maintaining relationships with suppliers and vendors
  • Installations and re-installations, upgrades and updates
  • Configuration and daily management
  • Trouble shooting and problem resolution
  • First level hardware repairs
  • Data backups
  • Use of Microsoft Active Directory and Exchange Server
  • Daily tasks involving computer networking including the ability to design, install, program, maintain and document routed networks
  • Ski or snowboard to access various locations around the ski area as required
  • Troubleshoot and resolve common hardware issues independently

Job Requirements/Qualifications:

  • Excellent communication skills verbally and in writing
  • Friendly, approachable and self-motivated
  • Able to prioritize, multitask and deal with stressful situations
  • Well-versed in current IT trends; interested in developing, implementing and supporting emerging technologies
  • Expert working knowledge of common Microsoft operating systems (Windows 7, Windows XP) and applications (Microsoft Office suite)
  • Intermediate to Expert skiing/snowboarding ability
  • Highly organized & detail oriented
  • Microsoft Windows 2000 and up (desktop and servers) experience
  • Microsoft SQL Server experience
  • Experience working in a structured helpdesk environment (able to manage and prioritize tasks and communicate effectively through service desk software)
  • Follow all LLSR policies and procedures
  • Complete other tasks as assigned
  • A three month probationary period applies
  • A police background check, from your home country or province, will be required upon commencement of employment

Work Schedule:

4 On/3 Off

Dress Code:

Maintenance/Outdoor uniform – to be discussed at time of interview

<< back | apply online >>

 

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