Housing & Amenities
Housing is allocated depending on your arrival date and employment position. Once you receive your Offer of Employment letter, a housing application form must be filled out and sent to the housing department prior to your arrival.
During the summer season, all Lake Louise Ski Resort staff is housed in our main accommodations – Charleston. All of our Great Divide Lodge staff is housed at the Great Divide Lodge.
During the winter season, due to large staffing numbers employees are housed at several different locations. These include Charleston Residence, The Great Divide Lodge, the Chateau, and other local accommodations. If you are arriving earlier in the season, you are most likely to be housed at Charleston Residence.
Our staff accommodations in Lake Louise and Great Divide are in a fairly remote location as Banff is 40 minutes away. Lake Louise has several amenities including a grocery store, restaurants, bar and other small local shops.
All employees are required to sign a Tenancy Agreement outlining the rules and regulations of LLSA Staff accommodation.
Prior to Check In
Documents required prior to your arrival:
1. To secure housing you are required to fill out, fax or email the housing application to the Housing office. It’s best to be honest as this will affect your housing placement. Please remember that this form is an application, this does not guarantee you a place in staff accommodation until you hear back from the Housing department with confirmation.
Upon arrival in Lake Louise, make your way to the Housing office for check in. The Housing office is located on the first floor of Charleston Residence, the large log building past the Petro Canada and RCMP building (police station).
Check-in times are between 8:30am and 5:30pm daily. Unfortunately, the housing coordinators are unable to check staff in outside these hours. Please note you will only be eligible to move into staff housing 48 hours prior to your start date.
Items required by housing at the time of Check in:
- • Security Deposit of two hundred ($200) Canadian dollars. This can be paid in cash, debit or credit.
- • Money for linen, internet and gym if required.
- • Valid photo identification.
All entry level positions are assigned shared accommodations. Rent varies between $10.00-$13.00 per person, per night. Eligibility for single room and couple rooms will depend on tenure, job position and room type availability. Rent is automatically deducted from your pay cheque on a bi-weekly basis and includes utilities, except for internet.
Things You Should Bring
- • Personal clothing and toiletries – keep in mind the weather in the mountains can be quite unpredictable so bring clothing for all seasons, regardless of whether you are arriving in the summer or winter months.
- • Personal entertainment (books, camera, laptop, iPod, hiking, camping, ski gear etc).
- • Linen- You are welcome to bring your own to make your room feel more comfortable. Otherwise, there is linen available for purchase from our Housing department.
Please be aware that due to the shared nature of our accommodations personal storage space may be limited.
Tenants can purchase linen from the housing office however you can also bring your own. At the end of the season you can donate your linen to charity at the housing office. All purchases can be made by cash, debit and credit cards. Items for sale and prices (including GST) include the following:
Items for Sale:
Price (incl GST)*
*Subject to change without notice
Type One Accommodation - Charleston Residence (Winter and Summer)
Charleston Residence is located in the village of Lake Louise, approximately a five minute drive (3km) from the ski hill.
Within the 36 units there are:
- • Outside units – accommodates seven people (two shared and three single bedrooms)
- • Inside/end units – accommodates five people (one couple room and three single bedrooms)
All units contain:
- • Kitchen
- • Two bathrooms (one with shower stall and one with shower/bath tub)
- • Beds
- • Dressers
- • Couches
- • Coffee table and kitchen table (if space permits)
Facilities within Charleston Residence:
The Common Room is a space for residents to use the pool table, table tennis, darts and shuffle board. Satellite television and computers with internet are also available. There is an outside deck with tables and BBQ’s available. Basketballs, tennis racquets, volleyballs, hockey sticks, and board games are available to borrow from the housing office.
Food and Cooking Facilities:
Each unit is equipped with a small kitchen and appliances. The co-op also provides some grocery items as well as your basic day-to-day needs. It is located on the main floor of the Charleston Residence. Opening hours for the COOP are 8:30am-10:00pm (winter hours), and 8:30am-9:00pm (summer hours). Please note: The resort does not offer meal plans.
Wireless internet is available throughout Charleston and you can register at the housing office or online. Plans expire after the specified time frame and unused GB do not transfer to the next plan you purchase.
The laundry rooms include washers and dryers; they are available on all three floors. The cost is $2.00 per wash and $2.00 per dry.
Parking is provided for tenants at Charleston free of charge. A parking form must be filled out and a space is allocated. Cars found in other tenants’ spots will be towed at the owner’s expense. If the vehicle is not removed upon checkout, you will forgo your security deposit of $200.
You will be required to get a Park Pass while living in Banff National Park. Please see housing for the appropriate paperwork to take to Parks Canada.
Type Two Accommodation - The Great Divide Lodge (GDL) (Winter and Summer)
The Great Divide Lodge is a guest hotel owned and operated by the Lake Louise Ski Resort. It is located 15 minutes west of Lake Louise at the summit of the famous Kicking Horse Pass in Yoho National Park. The 50 room hotel and hostel style accommodation overlooks the Canadian Rockies and Wapta Lake. More information regarding the Lodge can be found on our website - http://thegreatdividelodge.com.
Staff will be accommodated at GDL typically if your job is based at GDL itself. However, as stated above some employees may have to live there temporarily during the season whilst the housing coordinators work on allocating more accommodation at the Charleston Residence.
If you are placed at GDL, you will be assigned a shared room for the cost of $10.00 per night. Staff accommodated at GDL will still have access to all Charleston facilities.
Your unit will contain:
Food and Cooking Facilities:
There is a fully fitted kitchen available for employees use and you also receive a 20% discount off the restaurant dinner menu. Other items such as BBQs and microwaves are provided for staff.
Laundry facilities are available and located next to the kitchen area on the ground level of the Wapta building.
Parking stalls are available for all staff members. You will be required to get a Park Pass while living in Banff National Park.
Type Three Accommodation – Chateau (Winter Only)
The Chateau is one of our leased accommodations for entry level employees; most staff starting in December will be living at the Chateau. It contains ten shared accommodation units. Shared accommodation is $10.00 per night. Staff accommodated at the Chateau will still have access to all Charleston facilities as well as staff transportation.
Each unit will contain:
- • Kitchen with appliances including fridge and stove top
- • One bathroom
- • Bunk Beds
- • Couches
- • Coffee table
- • Laundry machines located in the collegiate services building
- • Cleaning and vacuuming supplies are available from the housing office
Food and Cooking Facilities
There is a small cooking area for staff use. We do find most of our staff takes advantage of the convenience to eat most evening meals either at Stables Pub or Temple pizza due to limitation of the cooking facilities. Staff f&b discounts do not apply at these locations.
There is laundry machines located in the collegiate services building available for use.
Parking stalls are available for all staff members. You are also required to get a Park Pass while living in Banff National Park.
Click on a photo below to zoom:
Lake Louise Ski Resort is a world class ski area nestled in the heart of the Canadian Rockies. We are a year-round operation, operating as a ski resort in the winter months and as a wildlife interpretive centre and sightseeing gondola in the summer months.
Whether you want to work indoors or outdoors, no day will ever be the same. As an employee you can expect a great working environment, employee benefits, competitive wages and the experience of a lifetime.
For summer employment, we commence the recruitment process around March/April and have most employees start work between May & June depending on the position. Once the recruitment process commences, we will advertise summer vacancies on our website and candidates can apply directly online by submitting their tailored cover letter and resume.
For Winter employment, we commence the recruitment process around August/September and have most employees start work between November & December depending the position. Once the recruitment process commences, we will advertise winter vacancies on our website and candidates can apply directly online by submitting their tailored cover letter and resume.
For winter employment, we do not conduct Skype or phone interviews until our recruitment fairs have concluded. Therefore, your best chance to obtain a job for the winter is to attend one of the many recruitment fairs that the ski resort partakes in during September and October. The recruitment fairs take place in both eastern Canada and more locally in Banff and surrounding areas. The LLSR will be partaking in recruitment fairs across eastern Canada during the month of September and will be conducting interviews in the following cities for the 2016/2017 winter season. Date will be announced on our website in August and posted under the Job Fairs section.
- • Edmonton, AB.
- • Saskatoon, SK.
- • Waterloo, ON.
- • Toronto, ON.
- • Barrie, ON.
- • St. Catharines.
We will also be participating in the Job Resource Centre Ski Hiring Fair in Banff in early October, 2016.
Prior to submitting an application for a position at the Lake Louise Ski Resort, we request you read the following information.
- • To be considered for a position at The Lake Louise Ski Resort you must be legally entitled to work in Canada with a valid work permit, permanent residency or Canadian citizenship. This must be attained prior to interview. At time of hire, you must also be able provide:
- • A valid SIN and Canadian bank account details
- • A criminal record check from home province or home country
- • For entry level seasonal roles, all applicants are required to be available for a face to face interview. Some exceptions apply for extenuating circumstances.
- • All employees must adhere to The Lake Louise Ski Resort Employee Appearance and Grooming Policy (link). If you do not currently meet or are unwilling to adhere to this policy, we will be unable to consider you for future employment.
- • Due to the high volume of applications we receive, we are unable to provide detailed response to all those who apply. Only successful applicants will be contacted for an interview.
All international employees are required to obtain a work visa to be employed at the resort. We do not consider international applicants for employment unless they have either been issued with their port of entry letter or are in the final stages of receiving approval. Unfortunately, we are unable to assist with any immigration or visa processes.
For more information on visas or how to obtain work permits, please contact Immigration and Citizenship Canada www.cic.gc.ca
The Lake Louise Ski Resort has partnered with the following organizations for international applicants. Please refer to their respective websites for more information on the services they offer.
Feel free to contact us to confirm our partnership with any agency.
Lake Louise prides itself on being a wonderful place to live and work, and the resort offers staff a range of employee benefits and discounts. At the present time, some employee benefits for our full-time staff include:
- • Lake Louise Staff Lift Pass including reciprocal skiing privileges at other resorts
- • Ride Breaks
- • Awesome staff parties and departmental events run throughout the season
- • Employee of the Month Awards program and dinner
- • Long Service Awards Programs and dinner
- • 50% discount off private ski or snowboard lessons
- • Free Group Lessons through Snow School
- • Discount on Skoki Lodge accommodations
- • Up to 25% discount on Rentals
- • Up to 25% discount on Repairs on weekdays
- • Up to 20% discount on Retail
- • Up to 20% discount in designated cafeterias, lounges and restaurants
- • Complimentary coffee/tea/hot chocolate in designated cafeterias when you bring your staff issued thermos
- • Subsidized staff accommodation
- • RRSP matching contribution depending on length of service
- • Extended health care benefit plan depending on length of service
- • Spousal/Family passes for year round employees
- • 50% discount at LLSR daycare
There are various positions that have different start dates and end dates. Snowmakers start in early October and are usually finished in late December/early January. When we hire a new employee we want them to make a commitment for the full season for their position. Most start dates will be between October 24th and December 15th and finish dates between April 15th and May 10th. Lake Louise cannot hire employees that are just looking to spend their university break or 1-2 months working at a ski resort. The amount of training and timing of the breaks do not fit with our business goals of providing guests with the best experience possible. It is also very rare that we will be able to accommodate time off for holidays during the season.
If you enjoy your time at Lake Louise, there are many opportunities to carry on your employment into the following season. Lake Louise gives preference to internal candidates for all seasonal positions before we start external recruitment.
Employee Information - Your First Day
There is certain information that will be asked for upon employment with the Lake Louise Ski Resort. Please ensure that you have all of this information with you when you commence work.
- • Signed copy of your Offer of Employment letter.
- • Foreign workers – Original and Copy of work permit and passport identification page.
- • Social Insurance Number, or proof of application if you don’t have a SIN card.
- • Blank void cheque, as pay is directly deposited into your bank account.
- • Emergency contact information.
- • All employees are required to provide a criminal background check from your home province (International applicants must provide a criminal background check from their home country, this is mandatory - a copy of your work visa is not a sufficient replacement for a criminal background check). It must be dated within the last 18 months.
- • Clean valid driver’s license (for positions involving the use of a company vehicle).
- • Driver’s abstract/history (for positions involving the use of a company vehicle).
- • First aid certification, trade certificates or any other certificates required as per position.
The Lake Louise Ski Resort offers free transportation to and from our staff accommodations. There are also complimentary shuttles from Banff with the use of your staff pass but please note that guests are the priority.
Orientation and Training
All staff will complete a Guest Service Training Program called "Service With No Boundaries", a one day orientation program, First Day Worker Competency and Training, as well as ongoing departmental training.
The two-week pay period ends every second Sunday at midnight. Your pay will be automatically deposited into your bank account on every second Monday. You will be required to open a bank account for direct deposit. It is very easy to open a bank account in Canada as long as you have some form of identification; there are some banks that require a minimum deposit of $50.
Your Work Week
This once again depends on your position. Most positions work 5 days a week, 8 hours a day and start between 7-9am and finish between 3:30- 5:30pm. Our busiest time is usually on weekends, so the majority of staff will have two days off during the week, which is actually ideal as the hill is not as busy.
If you have looked through all the information provided on our website and still have questions, feel free to contact our Human Resources Department: firstname.lastname@example.org or 1-403-522-1321.
Grooming and Appearance Policy for LLSR Employees
- • Men's hair must be neatly maintained and combed, be clear of the eyes and ears, and must not extend below the base of the neck or beyond the collar.
- • Male employees must be clean-shaven or have neatly trimmed, well-groomed full mustaches, goatees or beards.
- • Earrings are limited to one small "stud" in a maximum of one ear.
- • Hair below shoulder length must be neat and not fall forward over the face while working, thus creating a safety hazard.
- • Earrings are limited to two per ear and must be tasteful.
- • Extreme hairstyles such as mohawks or half-shaven heads are not permitted.
- • Dreadlocks are not permitted.
- • Corn rows are permitted ONLY if they are either cut short or pulled back in a ponytail.
- • Unnatural hair colors are not permitted (i.e. blue, pink).
- • Those working in the catering department must, as per Health & Safety Regulations, tie their hair back if longer than shoulder length.
- • Earrings must be tasteful on both male and female employees. Earrings, in all cases, cannot dangle. Excessive amounts of jewelry may not be worn on duty for safety reasons.
- • Small-jeweled nose studs are allowed but limited to one stud on the side of the nose. All other facial piercings must be removed while working.
- • Visible tattoos and body piercings (other than earrings) should not be visible to guests while working on or offsite.
- • Hats/toques should have the LLSR logo present, unless otherwise authorized by your manager.
- • Good personal hygiene standards are required. Please wear deodorant. Proper dental care is essential.
Here is a list of the most frequently asked questions regarding employment at the Lake Louise Ski Resort. If you have other questions not answered here please contact us directly.
What positions do you currently have available?
All available positions will be posted under the Winter/Summer recruitment sections (depending on the current season). Please check the website regularly as we update the postings frequently. Any positions that have been filled will be removed from the website.
How do I apply for a position with the Lake Louise Ski Resort?
Please fill out the online application and remember to attach a cover letter, up-to-date resume and select your top three preferences for positions. Due to the high volume of applications we receive, we will only contact those applicants successful in obtaining an interview.
I’m not arriving until later in the season. Will there still be positions available?
Unfortunately we cannot guarantee if or what positions may be available throughout the season. Please keep checking the employment section of our website closer to your arrival date to see what positions are available.
I am not from Canada. How do I obtain a work visa/permit?
All candidates must be legally entitled to work in Canada. For more information of work permits and visas, please contact Immigration Canada www.cic.gc.ca or the Canadian embassy or consulate in your home country. Please remember that the application process may be quite lengthy or have quotas attached.
I am applying for my work permit and have been told that I need a letter of offer to obtain the permit. Can the Lake Louise Ski Resort do this for me?
The Lake Louise Ski Resort cannot give letters of offer to foreign workers who require such an offer to apply for their permit to come to Canada. You must be able to obtain a work permit or visa on your own accord. This permit/visa should not require you to have arranged employment before entering Canada.
I need a SIN before I start work. Where can I apply?
For general enquiries, visit the Social Development Canada Web site at www.sdc.gc.ca or call toll free in Canada 1-800 206-7218. We encourage you to apply in person as your application will be certified and your documents will be returned to you immediately. The nearest Services Canada office is located in Canmore, however there are also offices located in all major cities.
I need to set up a Canadian bank account. What banks are in Lake Louise?
The only bank available in Lake Louise is ATB (Alberta Treasury Bank). There are more bank branches available in Banff such as Bank of Montreal (BMO) and Canadian Imperial Bank of Commerce (CIBC) and an RBC atm. It is very easy to open a bank account in Canada as long as you have some form of identification; there are some banks that require a minimum deposit of $50.
I am unable to make the recruitment fairs or an in person interview. Do you conduct Skype interviews?
We will conduct Skype interviews for some roles such as Ski School, extenuating circumstances or recruitment throughout the season. We do however give preference to candidates who are able to attend our recruitment fairs or attend an in person interview.
How do I get to Lake Louise once I arrive in Canada?
If you are arriving at Calgary International Airport, you have a few options available as to the type of Shuttle service out to Lake Louise, including Brewster, Greyhound and Sundog. Our preferred provider is Brewster. With proof of employment, such as your signed offer letter, you are eligible to receive a staff discount. Travel time out to Lake Louise is approximately three hours pending road and weather conditions.
What is there in Lake Louise?
Lake Louise is a small hamlet located 45 min drive west of Banff. There is a small strip mall, Samson Mall, which contains on outdoor sports store, souvenir shops, two bakery/cafés, a small grocery store and a liquor store. There are also two gas stations – Husky and Petro. Due to the amount of amenities, life in Lake Louise is focused around a passion for outdoor pursuits and socializing with other staff.
How do I apply for staff accommodation?
You will receive instructions on how to apply for staff housing in your initial email containing your offer of employment as well as other important employment documents. Please follow all instructions carefully to ensure you are allocated housing.
How much is staff accommodation?
Depending on type of accommodation, rent can range from $10.00- $13.00 per person per night. Rent will be automatically deducted from your bi-weekly pay cheque.
Where can I live if I’m not living in staff accommodation?
Unfortunately, the only way to live in Lake Louise is to work in Lake Louise. All accommodation, outside of hotels, is staff accommodation for each business that operates within the hamlet. If you are unable to secure staff accommodation in Lake Louise, the next available options will be in the town of Banff or Canmore. Our staff accommodations are also not pet friendly.
Snow School FAQ
Here is a list of the most frequently asked questions regarding Snow School employment at the Lake Louise Ski Resort. If you have other questions not answered here please contact us directly.
How many days a week does an Instructor usually work?
All seasonal roles work flexible shifts, which are subject to varying hours.
A full time Instructor can expect to be scheduled 4-5 days per week during the regular season and 5-6 days per week during the peak times.
A part time Instructor can expect to work 2 days per week, but must commit to working extra days during our peak times.
Hours per week in the Snow school are dependant on weather and visitation levels. Due to these unpredictable variables we can never guarantee hours. There are times during the season that you can expect to receive a reduction in hours, but with good planning you can take full advantage of these opportunities to train, take a course or do some sightseeing!
How much does a Ski or Snowboard Instructor get paid per hour?
Wages will be discussed at the time of interview. Pay rates vary depending on the number of seasons the Instructor has taught and the levels of certification achieved.
How many hours a day does an Instructor usually work?
Most of our lessons are full day lessons, so if you are assigned to a lesson you will usually work between 5 and 6.5 hours a day. We do have some half-day lessons that are 3 hours long.
Do you recognize Foreign Certifications?
Yes, we recognize most Foreign Certifications as long as they are recognized by the ISIA (International Ski Instructors Association). Since different Countries have different standards and level structures, we evaluate and compare each Countries system and then determine its CSIA (Canadian Ski Instructors Association) equivalency.
Some common Certifications:
- • APSI (Australian Professional Snowsports Instructor) Level 1 = CSIA Level 2
- • NZSIA (New Zealand Ski Instructors Association) Level 1 = CSIA Level 2
Note: If your Certification is recognized by the ISIA as an International Certification and you have an ISIA stamp on your Certification Card, then you will be granted CSIA Level 3.
When do you usually hire and what information do I need to provide?
The bulk of the hiring is done in the months of August, September and October.
There is certain information that you will be required to provide during the application process.
- • Copy of your resume with cover letter
- • At least 2 work related references, preferably with email addresses (especially for international applicants)
- • Your work visa and passport (international applicants)
- • Original copies of any certification, (they will be photocopied and returned during the interview)
- • All applicants applying for an Instructor position are required to provide a "vulnerable sector" police record check. (International applicants should obtain an equivalent police check before leaving their home country) It must be dated within the last 18 months.
Do I have to come to Lake Louise for an Interview?
While it is always great to see an applicant in person, we recognize that it is costly to travel to and stay in Lake Louise whilst going through the application process. We are very happy to arrange a telephone interview with applicants who have the credentials we are seeking.
Does Lake Louise Ski Resort Sponsor Ski or Snowboard Instructors
Due to limited supply the Lake Louise Ski Resort will unfortunately NOT be accepting applicants requiring sponsorship for the upcoming winter season. In order to be considered as a new hire you must have your own open work visa without a letter of offer.