We Can’t Wait to safely Welcome you!
As always, our guests’ health and safety, our employees and our communities remain our top priority. Things look a bit different this season, and we would like to share our operating procedures with you so that you will know what to expect when you visit. Please check back again as things are always evolving, and we are ready to adapt accordingly.
WHAT YOU NEED TO KNOW BEFORE YOU ARRIVE
Updated March 3. 2021.
RESERVATIONS ARE REQUIRED
FACE MASKS ARE MANDATORY
Non-medical face masks are required. A new Alberta Health Services order mandates non-medical face masks throughout the Province, and we would like to again emphasize that as always, face masks remain mandatory when visiting the ski area. Face masks must be a solid fabric that snuggly fits your face, fully covering your mouth and nose. Guests who aren’t prepared to wear a face mask as detailed above will be invited to ski elsewhere.
PHYSICAL DISTANCING STARTS IN THE PARKING LOTS
When travelling through and around the ski resort, please pay close attention to physical distancing and maintaining a separation of 2 metres (6 feet) from those not in your household. If you can touch a person with your ski pole, then you’re too close.
PARKING LOT ARRIVAL PROCESS
We are closely monitoring the flow of guest traffic from the parking lots into the base area, and in the lift mazes to ensure that physical distancing can be easily maintained. At times when the base area is nearing capacity, you may find one of our friendly staff asking you to briefly wait in the parking lot for a few minutes. This will not take you longer to get on the lifts, rather you will just be waiting in a different location.
SOCIAL GATHERING RESTRICTIONS
Socializing outdoors is limited to a maximum of ten people while wearing a proper face mask, practicing social distancing, and following all public health measures. If you're heading indoors, remember that dining is limited to up to six people from your household or your two selected non-household contacts if you live alone.
EATING & DINING
When dining indoors, you can only be seated with members of your household (6 household members maximum), or your two selected non-household people (3 people maximum) if you live alone. No movement between tables is permitted, and you must wear a non-medical face mask when not seated and eating. Take-out options are available by request. If you choose to eat outdoors, you must do so only with your household members, or your one or two designated contacts if you live alone. If you have brought your lunch, we recommend that you eat at your vehicle. Pack a few camping chairs, and you can have a great picnic!
COVID HEALTH SCREENING
When you arrive at the Lake Louise Ski Resort, you’ll see signage asking the Covid health screening questions.
If you have…
… please return home and we would be pleased to welcome you another time.
OUTDOOR TICKET WINDOWS
To pick-up, purchase or redeem any day ticket related product or online order, visit our outdoor ticket windows located on Whiskey Jack deck.
BAG STORAGE & LOCKERS
We are unable to provide bag storage in the lodges this year, so we’re encouraging all guests to use their vehicles as their locker for the day of their visit. Access to our seasonal ski storage/lockers will be at 15% of Fire Code capacity for the duration of these restrictions, and entry to the area will be from the outside door. Entry is limited to a small number of individuals at a time and the entry door will have a staff member present to control entry.
PICK-UP YOUR SEASON PASS BEFORE YOU ARRIVE
If you can, please pick-up your Season Pass at one of these locations before arriving at the resort:
If you have to pick-up your Season Pass at the resort, please be advised that our pass pickup location is in the North Face Bistro at Whiskey Jack Lodge. It will be operating at 15% of Fire Code occupancy and you may have a moderate wait. To speed up the process, you can always complete your waiver ahead of time using our online waiver form.
Non-medical face masks are required. A new Alberta Health Services order mandates non-medical face masks throughout the Province, and we would like to again emphasize that as always, face masks remain mandatory when visiting the ski area.
- Indoor spaces: Guests must wear a non-medical face mask in all indoor spaces. A buff, bandana or neck warmer is not acceptable indoors. Please ensure you have a non-medical face mask to wear inside our lodges.
- Outdoor spaces: In common outdoor areas, while not actively skiing or snowboarding, please wear your non-medical face mask or a snuggly, fitting solid fabric face covering that fully covers your mouth and nose. Ski masks that have holes or vents in them are not acceptable.
We have extensive signage reminding you of outdoor places where masks and face coverings need to be worn outdoors:
- Once you approach the base area.
- Everywhere within the base area, including ticket windows, lodge decks, walkways, on the snow around ski racks etc.
- As you approach lift mazes and in all lift mazes.
- While riding the lifts.
If you are not prepared to wear your mask or face covering at all times when required, we have no choice but to tell you not to visit us at this time. We appreciate your cooperation in keeping our season safe safe so that we can all have a season!
Health and safety are our top priorities and we have implemented a reservation system to set daily limits on guests, and to help ensure physical distancing can be maintained everywhere.
We are fortunate that we are one of the largest ski areas in North America, with plenty of terrain to spread out on – with a bonus of 480 acres of new terrain opening this year. In a typical season, like all ski areas, we have various pinch points that can develop on certain days, so we will be adjusting some things this year and add additional temporary heated lodge space. Our goal is to distribute skiers and snowboarders more evenly across the weekdays and adjust operations to ensure distancing can be maintained even on weekend and holiday days.
- We have reduced capacity in our lodges and indoor spaces to facilitate physical distancing.
- We offer online ordering and table delivery for our quick service restaurants (cafeterias) to minimize line-ups.
- Take-out food and drinks are available from all lodges.
- Additional temporary heated structures around the mountain are available to ensure adequate indoor space to warm up and eat.
- Washroom trailers provide additional washroom space.
- For Season Pass purchasers, we ask that you get your pass before the ski season so that lines don’t develop at our season pass desks early in the year. Please complete your waiver online and email us a photo to mail you a pass, or visit one of our pre-season pick-up locations. If you absolutely need to pick up your pass at the ski area, note that our pass pick-up location will be moved to the North Face Bistro in the Whiskey Jack Lodge to ensure more room for everyone.
- For non-pass holders, we encourage you to purchase your ticket online in advance.
- To pick up a pre-purchased day ticket, or purchase a ticket the day of skiing, you can do so at our outdoor ticket windows and self-serve kiosks on Whiskey Jack Lodge deck. We have added additional outdoor ticket windows as well this year. Please only visit our indoor Guest Services office if you have a specific need.
- Some days tend to be quieter than others. We invite you to consider skiing mid-week and will offer mid-week incentives throughout the season. As always, Saturdays and holidays are our busier days.
- Our lifts will open earlier on certain weekends and holidays to get guests up the mountain and reduce the number of people that are in the base area at one time.
- We are coordinating with our ski clubs for mountain access, training space and predetermined off-peak lunchtimes.
- We are moving youth ski races to mid-week days this year, instead of hosting them on weekends.
- We offer our kids’ programs, Bow Valley Kids, mid-week, and weekends, to have fewer participants each day.
Please distance in the line-up, and wear your face coverings while in line and during loading and unloading. You will not be required to ride the lift with another cohort group, but if you choose to do so, please wear your face covering for the duration of the ride as well. We sanitize our gondola cabins several times per day.
Waiting for and loading the Lift: Our lift mazes will be configured to allow proper spacing between cohorts (front to back and side to side). Signage will offer reminders to keep two meters apart, and employees will help with messaging as well. Please wear your face coverings while waiting for the lift, and during loading and unloading.
Riding the Lift: Visitation levels most days will permit us to load only one cohort per chair or gondola. On certain days, there will be an option to combine cohorts to get through the line faster. If you choose to ride with another cohort, face coverings will be required for the ride duration.
If you do not wish to ride a chair or gondola cabin with another cohort group, that’s no problem. There may be a separate line for parties requesting their own chair or gondola cabin on busier days. Please look for signage directing you to the appropriate place. You may prefer to ski or ride mid-week if possible and avoid the busier times at the base area, usually mid-morning on Saturdays and holidays. We will also be opening the lifts earlier on certain weekends and holidays to give more time to get up the mountain from the base area.
Face Coverings: Please be sure to wear your face covering when waiting for the lifts to protect other guests, and when loading and unloading the lift, to protect our employees. If you choose to ride with another cohort group, please wear your face covering for the lift ride duration.
Sanitization: Based on our experience with operations last March and over the summer, and in consultation with industry best practices and Alberta Health Services, we have developed a sanitization protocol for Gondola cabins several times a day. Gondola cabin windows and vents will remain open for maximum airflow.
Limited indoor dining options are available for up to six individuals from the same household, or two close contacts for a person living alone. Take-out options are available by request. If you choose to eat outdoors, you must do so only with your household members or your one or two designated contacts if you live alone. If you have brought your lunch, we recommend that you eat at your vehicle. Pack a few camping chairs, and you can have a great picnic!
Indoor spaces are available as follows:
- Washrooms are open.
- Warming tents are available near Whiskey Jack Lodge in the base area and beside Temple Lodge on the backside.
- Our retail shop is open at reduced capacity.
- Our rental shop is open at reduced capacity.
- We have limited availability in lodges to warm up. Please limit your time in the lodges to warm up to 15 minutes so that others may do the same.
- If you need to access your locker to grab your gear, you can do so. Please enter through the outside door only. Only a few people will be permitted inside at a time so please be aware that there might be a short wait.
We’ve got some exciting news for this winter! We are opening up 480 acres of new terrain in West Bowl, and we have installed a new quad chairlift for better access to the summit.
Our new quad chair replaces the Summit Platter on a new alignment. The chair starts just below the top station of the Top of the World six-pack and will take you to the top of Whitehorn Mountain, slightly past where the Summit Platter ended in less than five minutes.
Along with this new lift, we are opening West Bowl, which comprises 480 acres of open bowl skiing, chutes and gullies, glades and steep trees. This natural side-country terrain offers endless opportunities for exploration. It will open in stages, as Mother Nature allows. You’ll also find a new egress trail out of West Bowl, ensuring a comfortable return to the resort’s main front face. Though West Bowl will be avalanche controlled, skiers and riders are encouraged to carry avalanche gear and know how to use it.
Ski all season long for one low price.
- Price Freeze: We value our loyal guests, which is why Season Pass prices have not changed for three years in a row.
- Discount for Returning Pass Holders: To acknowledge our early closure last March, 2019/20 pass holders will have received information about how you can get a 25% discount off their 2020/21 season pass.
- No Questions Asked Refund Policy: Because of the uncertain times, we offer a no-questions-asked refund policy. At any time during the 2020/21 season, you may obtain a refund on an unused 2020/21 Season Pass, less a 2% administration fee. You can also choose to purchase our refund insurance, which offers protection throughout the season for injuries or job transfers even after passes have been used. Click here for more details.
- Plan in advance! We’re requesting that all of our Season Pass purchasers obtain their passes in advance of their first visit to the resort. This will help reduce the number of people in the lodges and get you on the lift faster. Our Guest Services team is currently processing pass purchases and getting them mailed out to you. Complete your e-waiver online, email us a photo and confirm your mailing address. If you need to pick-up your pass in person, you can do so at the following locations:
- Our Calgary Office, including on Wednesdays and Thursdays until 8:00 pm - 934 15 Ave SW, Calgary.
- SkiBig3 Adventure Hub – 114 Banff Ave, Banff.
- Experience Lake Louise – Samson Mall, 101 Lake Louise Drive, Lake Louise.
- Lake Louise Ski Resort – 1 Whitehorn Road, Lake Louise (in the North Face Bistro, located in the Whiskey Jack Lodge).
LAKE LOUISE SAFETY ASSURANCE
We’ve always taken pride in sharing Lake Louise with you, and the Lake Louise Ski Resort’s Safety Assurance is our commitment to the well-being of our guests and staff.
In all areas of the resort, we have implemented distancing protocols to ensure guests have plenty of space to enjoy the resort safely and for staff to work safely too.
We have enhanced cleaning protocols at all guest and staff touchpoints to ensure our sanitization procedures exceed current Alberta Health Services guidance and industry standards.
Upon arriving at the resort, guests and staff will see a series of Alberta Health Services screening questions to ensure we are maintaining the health and safety of everyone.
FOOT TRAFFIC MANAGEMENT
Throughout the resort, you will see directional signage to assist our guests and staff in safely moving through indoor and outdoor areas.
For everyone’s safety, guests and staff are required to wear face masks. In certain areas, plexiglass shields have been installed to ensure both guests and staff are kept safe. We encourage guests to frequently use the hand sanitizer stations placed throughout the resort and use contactless payment.