We Can’t Wait to safely Welcome you!

As always, our guests’ health and safety, our employees and our communities remain our top priority. Things will look a bit different this season, and we would like to share our operating procedures with you so that you will know what to expect when you visit. Please check back again as things are always evolving, and we are ready to adapt accordingly.


In these unprecedented times, we are all craving time out on the mountain more than ever. The feeling of freedom carving out early morning turns on fresh corduroy. The joy of floating through endless powder. The excitement shared with friends and family reaching a milestone goal. And the sheer sense of awe when gazing at the majestic peaks across the valley. All soon be within our reach. We are really looking forward to welcoming you back to share in all of this and more during what is forecasted to be a very snowy winter.

We also have some information below on our 480 acres of new terrain opening this season and our new quad chairlift!

LET US KNOW WHEN YOU PLAN TO VISIT

All guests are now required to make a reservation online for the day(s) they plan to ski or snowboard. Click here for more details.

WHAT YOU NEED TO KNOW BEFORE YOU ARRIVE

Last updated on Thursday, December 16. 2020.

1.

FACE MASKS ARE MANDATORY

Non-medical face masks are required. A new Alberta Health Services order mandates non-medical face masks throughout the Province, and we would like to again emphasize that as always, face masks remain mandatory when visiting the ski area.

2.

PHYSICAL DISTANCING STARTS IN THE PARKING LOTS

When travelling through and around the ski resort, please pay close attention to physical distancing and maintaining a separation of 2 metres (6 feet) from those not in your household. If you can touch a person with your ski pole, then you’re too close.

3.

PARKING LOT ARRIVAL PROCESS

We are closely monitoring the flow of guest traffic from the parking lots into the base area, and in the lift mazes to ensure that physical distancing can be easily maintained. At times when the base area is nearing capacity, you may find one of our friendly staff asking you to briefly wait in the parking lot for a few minutes. This will not take you longer to get on the lifts, rather you will just be waiting in a different location.

4.

STICK WITH YOUR household

Effective immediately, all indoor and outdoor social gatherings are prohibited by the Government of Alberta. Gathering and socializing with non-household members is not permitted at the Lake Louise Ski Resort for as long as these restrictions remain in effect. This includes hanging around the base area with non-household people, lunches in the parking lots with people outside your household, and other similar gatherings.

5.

EATING & DINING

Takeout services are available from all lodges and pop-up BBQ tents (see hours). Lodges and warming tents are open daily for short breaks or to quickly eat your takeout. Limited outdoor seating is also available. If you have brought your lunch, we suggest that you eat at your vehicle, with your household only.

6.

COVID HEALTH SCREENING

When you arrive at the Lake Louise Ski Resort, you’ll see signage asking the Covid health screening questions.

If you have…

  • …been in close contact with a confirmed or probable case of COVID-19?
  • ...travelled outside Canada within the last 14 days?
  • ...been feeling ill or have a fever, sore throat, new cough, runny nose, or shortness of breath?

… please return home and we would be pleased to welcome you another time.

7.

OUTDOOR TICKET WINDOWS

To pick-up, purchase or redeem any day ticket related product or online order, visit our outdoor ticket windows located on Whiskey Jack deck.

8.

BAG STORAGE & LOCKERS

We are unable to provide bag storage in the lodges this year, so we’re encouraging all guests to use their vehicles as their locker for the day of their visit. Access to our seasonal ski storage/lockers will be at 15% of Fire Code capacity for the duration of these restrictions, and entry to the area will be from the outside door. Entry is limited to a small number of individuals at a time and the entry door will have a staff member present to control entry.

9.

PICK-UP YOUR SEASON PASS BEFORE YOU ARRIVE

If you can, please pick-up your Season Pass at one of these locations before arriving at the resort:

If you have to pick-up your Season Pass at the resort, please be advised that our pass pickup location is in the North Face Bistro at Whiskey Jack Lodge. It will be operating at 15% of Fire Code occupancy and you may have a moderate wait. To speed up the process, you can always complete your waiver ahead of time using our online waiver form.

ADDITIONAL INFORMATION

Non-medical face masks are required. A new Alberta Health Services order mandates non-medical face masks throughout the Province, and we would like to again emphasize that as always, face masks remain mandatory when visiting the ski area.

  • Indoor spaces: Guests must wear a non-medical face mask in all indoor spaces. A buff, bandana or neck warmer is not acceptable indoors. Please ensure you have a non-medical face mask to wear inside our lodges.
  • Outdoor spaces: In common outdoor areas, while not actively skiing or snowboarding, please wear your non-medical face mask or a snuggly, fitting solid fabric face covering that fully covers your mouth and nose. Ski masks that have holes or vents in them are not acceptable.

We have extensive signage reminding you of outdoor places where masks and face coverings need to be worn outdoors:

  • Once you approach the base area.
  • Everywhere within the base area, including ticket windows, lodge decks, walkways, on the snow around ski racks etc.
  • As you approach lift mazes and in all lift mazes.
  • While riding the lifts.

If you are not prepared to wear your mask or face covering at all times when required, we have no choice but to tell you not to visit us at this time. We appreciate your cooperation in keeping our season safe safe so that we can all have a season!

Health and safety are our top priorities, and we have given a lot of thought to whether or not to introduce capacity restrictions. We are not planning on implementing a reservation system at this time, and we are focusing on measures that ensure distancing can be maintained everywhere.

We are fortunate that we are one of the largest ski areas in North America, with plenty of terrain to spread out on – with a bonus of 480 acres of new terrain opening this year. In a typical season, like all ski areas, we have various pinch points that can develop on certain days, so we will be adjusting some things this year and add additional temporary heated lodge space. Our goal is to distribute skiers and snowboarders more evenly across the weekdays and adjust operations to ensure distancing can be maintained even on weekend and holiday days.

Please note:

  • We have reduced capacity in our lodges and indoor spaces to facilitate physical distancing.
  • Additional temporary heated structures around the mountain are available to ensure adequate indoor space to warm up and eat.
  • Takeout food and drinks are available from all lodges and our pop-up BBQ tents.
  • Washroom trailers provide additional washroom space.
  • For Season Pass purchasers, we ask that you get your pass before the ski season so that lines don’t develop at our season pass desks early in the year. Please complete your waiver online and email us a photo to mail you a pass, or visit one of our pre-season pick-up locations. If you absolutely need to pick up your pass at the ski area, note that our pass pick-up location will be moved to the North Face Bistro in the Whiskey Jack Lodge to ensure more room for everyone.
  • For non-pass holders, we encourage you to purchase your ticket online in advance.
  • To pick up a pre-purchased day ticket, or purchase a ticket the day of skiing, you can do so at our outdoor ticket windows and self-serve kiosks on Whiskey Jack Lodge deck. We have added additional outdoor ticket windows as well this year. Please only visit our indoor Guest Services office if you have a specific need.
  • Some days tend to be quieter than others. We invite you to consider skiing mid-week and will offer mid-week incentives throughout the season. As always, Saturdays and holidays are our busier days.
  • Our lifts will open earlier on certain weekends and holidays to get guests up the mountain and reduce the number of people that are in the base area at one time.
  • We are coordinating with our ski clubs for mountain access, training space and predetermined off-peak lunchtimes.
  • We are moving youth ski races to mid-week days this year, instead of hosting them on weekends.
  • We offer our kids’ programs, Bow Valley Kids, mid-week, and weekends, to have fewer participants each day.

Please distance in the line-up, and wear your face coverings while in line and during loading and unloading. You will not be required to ride the lift with another cohort group, but if you choose to do so, please wear your face covering for the duration of the ride as well. We sanitize our gondola cabins several times per day.

Waiting for and loading the Lift: Our lift mazes will be configured to allow proper spacing between cohorts (front to back and side to side). Signage will offer reminders to keep two meters apart, and employees will help with messaging as well. Please wear your face coverings while waiting for the lift, and during loading and unloading.

Riding the Lift: Visitation levels most days will permit us to load only one cohort per chair or gondola. On certain days, there will be an option to combine cohorts to get through the line faster. If you choose to ride with another cohort, face coverings will be required for the ride duration.

If you do not wish to ride a chair or gondola cabin with another cohort group, that’s no problem. There may be a separate line for parties requesting their own chair or gondola cabin on busier days. Please look for signage directing you to the appropriate place. You may prefer to ski or ride mid-week if possible and avoid the busier times at the base area, usually mid-morning on Saturdays and holidays. We will also be opening the lifts earlier on certain weekends and holidays to give more time to get up the mountain from the base area.

Face Coverings: Please be sure to wear your face covering when waiting for the lifts to protect other guests, and when loading and unloading the lift, to protect our employees. If you choose to ride with another cohort group, please wear your face covering for the lift ride duration.

Sanitization: Based on our experience with operations last March and over the summer, and in consultation with industry best practices and Alberta Health Services, we have developed a sanitization protocol for Gondola cabins several times a day. Gondola cabin windows and vents will remain open for maximum airflow.

At this time, we are offering takeout services from all lodges and our pop-up BBQ tents (see hours of operation). Lodges and warming tents are open daily for short breaks or to quickly eat your takeout.

If you have brought your lunch, we suggest that you eat at your vehicle. Anytime you are eating outdoors, you must only be with your household members or your one or two designated contacts if you live alone. Pack a few camping chairs, and you can have a great picnic!

Indoor spaces will be available as follows:

  • Washrooms are open.
  • Warming tents are available near Whiskey Jack Lodge in the base area and beside Temple Lodge on the backside.
  • Our retail shop is open at reduced capacity.
  • Our rental shop is open at reduced capacity.
  • We have limited availability in lodges to warm up. Please limit your time in the lodges to warm up to 15 minutes so that others may do the same.
  • If you need to access your locker to grab your gear, you can do so. Please enter through the outside door only. Only a few people will be permitted inside at a time so please be aware that there might be a short wait.

We’ve got some exciting news for this winter! We are opening up 480 acres of new terrain in West Bowl, and we have installed a new quad chairlift for better access to the summit.

Our new quad chair replaces the Summit Platter on a new alignment. The chair starts just below the top station of the Top of the World six-pack and will take you to the top of Whitehorn Mountain, slightly past where the Summit Platter ended in less than five minutes.

Along with this new lift, we are opening West Bowl, which comprises 480 acres of open bowl skiing, chutes and gullies, glades and steep trees. This natural side-country terrain offers endless opportunities for exploration. It will open in stages, as Mother Nature allows. You’ll also find a new egress trail out of West Bowl, ensuring a comfortable return to the resort’s main front face. Though West Bowl will be avalanche controlled, skiers and riders are encouraged to carry avalanche gear and know how to use it.

Click here for more information about West Bowl.

Ski all season long for one low price.

  • Price Freeze: We value our loyal guests, which is why Season Pass prices have not changed for three years in a row.
  • Discount for Returning Pass Holders: To acknowledge our early closure last March, 2019/20 pass holders will have received information about how you can get a 25% discount off their 2020/21 season pass.
  • No Questions Asked Refund Policy: Because of the uncertain times, we offer a no-questions-asked refund policy. At any time during the 2020/21 season, you may obtain a refund on an unused 2020/21 Season Pass, less a 2% administration fee. You can also choose to purchase our refund insurance, which offers protection throughout the season for injuries or job transfers even after passes have been used. Click here for more details.
  • Plan in advance! We’re requesting that all of our Season Pass purchasers obtain their passes in advance of their first visit to the resort. This will help reduce the number of people in the lodges and get you on the lift faster. Our Guest Services team is currently processing pass purchases and getting them mailed out to you. Complete your e-waiver online, email us a photo and confirm your mailing address. If you need to pick-up your pass in person, you can do so at the following locations:

Click here for full Season Pass information and to purchase a pass.

LAKE LOUISE SAFETY ASSURANCE

We’ve always taken pride in sharing Lake Louise with you, and the Lake Louise Ski Resort’s Safety Assurance is our commitment to the well-being of our guests and staff.

PHYSICAL DISTANCING

In all areas of the resort, we have implemented distancing protocols to ensure guests have plenty of space to enjoy the resort safely and for staff to work safely too.

ENHANCED CLEANLINESS

We have enhanced cleaning protocols at all guest and staff touchpoints to ensure our sanitization procedures exceed current Alberta Health Services guidance and industry standards.

HEALTH SCREENING

Upon arriving at the resort, guests and staff will see a series of Alberta Health Services screening questions to ensure we are maintaining the health and safety of everyone.

FOOT TRAFFIC MANAGEMENT

Throughout the resort, you will see directional signage to assist our guests and staff in safely moving through indoor and outdoor areas.

PERSONAL PROTECTION

For everyone’s safety, guests and staff are required to wear face masks. In certain areas, plexiglass shields have been installed to ensure both guests and staff are kept safe. We encourage guests to frequently use the hand sanitizer stations placed throughout the resort and use contactless payment.

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