WE CAN’T WAIT TO WELCOME YOU SAFELY!

As always, the health and safety of our guests, employees, and our communities remain our top priority. Things still look a bit different for this season, and we would like to share our operating procedures with you, so you know what to expect when you visit.

2021/22 Winter ProtocolsLast updated December 28, 2021

Our primary goals are to operate safely, provide an excellent guest experience, and load lifts close to full capacity to minimize lift lines. We continue to work with Alberta Health Services to determine how we can best accomplish these goals. The Covid related procedures below are how we will start the early season; however, they may be adjusted as the season progresses. Please see below for the latest updates, and be sure to check back before your first visit to see if there are any updates.

At this point, as we start out the season, the following locations and services will operate under the Restrictions Exemption Program and for those age 12 and over will require proof of vaccination, or a written or printed copy of a privately paid PCR or rapid antigen negative Covid test within 72 hours, or a valid medical exemption letter*:

  • All indoor spaces.
  • Gondola.
  • Snow School Programing.
  • Ski Friend tours.
  • Shuttle buses.

If you are a Season Pass holder, please complete your waiver in advance and get your pass mailed to you. This will save you time as you won’t have to wait to get your pass on arrival at the resort. Please note that the Season Pass pick-up option at the resort requires vaccination verification, negative test or valid medical exemption*. At our Calgary office and Experience Lake Louise in the Lake Louise Village’s Samson Mall, capacity limits and distancing are in place instead.

*Note regarding medical exemption letters: All medical exemptions are individually reviewed and cleared by our management team. We strongly encourage you to send a scanned copy of your medical exemption to info@skilouise.com prior to your visit for approval to avoid delays and disappointment.

The following locations and services will be accessible to all guests under age 12 and those age 12 and over who provide vaccination verification, or a written or printed copy of a privately paid PCR or rapid antigen negative Covid test within 72 hours, or if you have a valid medical exemption letter:

    • Indoor dining in restaurants.
    • Quick service dining areas.
    • Indoor warming areas.
    • Indoor washrooms.
    • Season Pass pick-up counter at the resort.
    • Guest Services.
    • Ski School Lessons & Programs.
    • Retail Shop.
    • Rental Shop.
    • Repair Shop.
    • Ski Friend Tours.
    • Resort buses and shuttles within Banff and Lake Louise.
    • Locker room (if you are a seasonal locker holder and would like a refund due to the locker room being under the REP program, or if you wish to defer your locker rental until the REP program has concluded, you will have received an email or please contact guest.services@skilouise.com).

At this time, the following outdoor locations and services will not require vaccination verification, a negative test or a valid medical exemption letter. Please note that this may change pending further guidance by Alberta Health Services.

  • Chairlifts, tube park, and general outdoor areas.
  • Outdoor ticket windows and kiosks.
  • Outdoor patios, BBQs, and pick-up windows. Please note that all dining options are currently indoors in the early season. Outdoor options will be available as we move into our core season in December.
  • Outdoor temporary washroom trailers. Please note that washroom trailers will arrive as we enter into our core season in December. Prior to their arrival, we will have porta-potties.

If you are not going to be accessing indoor spaces, please ensure that you bring your own food and snacks, and like last year, you are encouraged to use your vehicle as your day lodge, and for warming purposes.

As always, if you feel ill or have any symptoms, please delay your visit to the Lake Louise Ski Resort until another time.

Alberta Health Services requires wearing face masks in all indoor locations unless seated while eating or drinking. Please be advised that as we have done in the past, we may keep our indoor mask requirement in place for everyone’s safety and comfort even if the Provincial Government lifts the indoor mask mandate during the season.

Please also be prepared to follow mask requirements in various outdoor locations, such as areas where guests tend to congregate. Signage will clearly indicate any outdoor spaces that may require mask use.

Lodges are accessible to all guests under age 12 and those age 12 and over who provide vaccination verification, or a written or printed copy of a privately paid PCR or rapid antigen negative Covid test within 72 hours, or a valid medical exemption letter. Services you can access inside lodges include:

  • Indoor dining in restaurants.
  • Quick service dining areas.
  • Indoor warming areas.
  • Washrooms.
  • Season Pass pick-up counter at the resort.
  • Guest Services counter.
  • Retail Shop.
  • Rental Shop.
  • Repair Shop.
  • Locker room (If you are a seasonal locker holder and would like a refund due to the locker room being under the REP program, or if you wish to defer your locker rental until the REP program has concluded, please contact guest.services@skilouise.com).

Don’t forget that face masks are required in all indoor areas.

Guest Services will be accessible to all guests under age 12 and those age 12 and over who provide vaccination verification, or a written or printed copy of a privately paid PCR or rapid antigen negative Covid test within 72 hours, or a valid medical exemption letter (please see Medical Exemption section for details). Guest Services is also available by telephone at 1 (403) 522-3555.

We strongly encourage everyone to plan ahead and fill out their waiver online (Online Waiver Form) to get their pass mailed to them prior to ski season. This will be the fastest and easiest way for you to get your pass.

Season Pass pick-up is also available at:

You can pick up your Season Pass at the pick-up counter located inside the Whiskey Jack Lodge. To enter, you will be required to provide vaccination verification, or a written or printed copy of a privately paid PCR or rapid antigen negative Covid test within 72 hours, or a valid medical exemption letter.

Remember that face masks are also required to be worn indoors.

Dining in any of our restaurants or indoor quick service outlets is available to all guests under age 12 and those age 12 and over who provide vaccination verification, or a written or printed copy of a privately paid PCR or rapid antigen negative Covid test within 72 hours, or a valid medical exemption letter. Face masks are required to be worn at all times, except when eating or drinking.

Please note that outdoor dining options will not be available in the early season but will open as we move into our core season in December. During the early season, we will have indoor dining options available.

Any outdoor table service dining will be under the Restrictions Exemption Program, but for outdoor pick-up windows and takeout, we do not anticipate needing to confirm vaccination/test/medical status.

Please keep checking our website for updates. If you are not accessing our indoor spaces, we recommend that you bring your lunch and snacks and use your car as your day lodge.

Washrooms inside the lodges are accessible to all guests under age 12 and those age 12 and over who provide vaccination verification, or a written or printed copy of a privately paid PCR or rapid antigen negative Covid test within 72 hours, or a valid medical exemption letter.

Outdoor washroom trailers will be located adjacent to the Whiskey Jack lodge in the base area and Temple Lodge on the backside and will not require vaccination verification, negative test, or a valid medical exemption letter. The washroom trailers will be available as we move into our core season in December. Please note that prior to that time, porta-potties will be available.

Face masks are required in all indoor washroom facilities and outdoor washroom trailers.

At this time, Snow School Programming is available to all guests under age 12, and those age 12 and over that show vaccination verification, or a written or printed copy of a privately paid PCR or rapid antigen negative Covid test within 72 hours, or a valid medical exemption letter.

The Retail Shop, Rental Shop, and Repair Shop are accessible to all guests under age 12 and those age 12 and over who provide vaccination verification, or a written or printed copy of a privately paid PCR or rapid antigen negative Covid test within 72 hours, or a valid medical exemption letter.

At this time, riding chairlifts will not require vaccine verification, negative Covid test or valid medical exemption.

To get you on the slopes faster, chairlifts are being loaded to capacity. and all users of the singles line must be prepared to ride with other passengers. Face masks must be worn in the lift lines, and while riding the lifts. Thank you for your cooperation!

At the current time, the Gondola will be available to everyone under age 12 and those age 12 and up with confirmation of double vaccination, or a written or printed copy of a privately paid PCR or rapid antigen negative Covid test within 72 hours, or valid Medical Exemption.

To get you on the slopes faster, gondola cabins will be loaded to full capacity, so please be prepared to ride with others. Face masks must be worn in lift lines and when inside the gondola at all times. Thank you for your cooperation!

At this time, the Sunny Tube Park does not require vaccine verification, negative Covid test, or valid medical exemption.

Face masks must be worn in the carpet lift lines, and while riding the carpet lifts. Thank you for your cooperation!

Proof of full vaccination of both parents of any child attending our daycare facility is required. We will also require families to complete the “COVID-19 CONTINUING CARE DAILY CHECKLIST” for their child on the day prior to arriving at the resort.

For international travelers with children under the age of 12 who are not Fully Vaccinated from COVID-19 with their final dose being over 14 days prior, for 14 days after arrival to Canada, the child must not attend school, camp or day care. For more information, please visit the Government of Canada's website Government of Canada's website.

We look forward to welcoming you to the Lake Louise Daycare safely!

For the safety and well-being of all our staff, we have a mandatory employee vaccination policy in place. Currently the majority of our employees are fully vaccinated. The remaining employees have all had their first dose and will take part in regular rapid testing until two weeks after their second dose. All incoming employees are required to be fully vaccinated.

FREQUENTLY ASKED QUESTIONSLast updated December 18, 2021

No, we do not have a reservation system at this time. If we need to implement a reservation system due to a significant change in circumstances, we will provide updates on this page.

Face masks are required in lift lines. Masks are also required on chairlifts and in gondola cabins when riding with someone outside your household or cohort.

Yes, Day and Seasonal Locker rentals are available in Whiskey Jack Lodge. Please see Guest Services for information. Again this year, we do not have any bag storage available in the lodge outside of these areas. Please leave your bag in your car if you are not using our locker facilities.

We have the following additional health and safety measures in place:

  • To ensure high air quality, in base area lodges we have upgraded our central HVAC and air filtration systems with hospital level MERV filters, and in other lodges we also use high rated filters. Throughout the ski season, air turnover in lodges is high - doors are open frequently and we leave windows open as weather allows to ensure maximum airflow.
  • Some plexiglass barriers remain in place indoors.
  • Hand sanitizer stations have been placed throughout lodges.
  • Contactless payment and online purchase is encouraged.
  • Frequent cleaning of high-touch surfaces will continue.

Yes, our outdoor dining choices will include patio dining, outdoor BBQs, and outdoor pick-up and takeout options. We will also have our full complement of indoor dining options available upon vaccination verification, negative test, or valid medical exemption.

We strongly encourage everyone to plan ahead and fill out their waiver online (Online Waiver Form) to get their pass mailed to them prior to ski season. This will be the fastest and easiest way for you to get your pass.

Season Pass pick-up is also available at:

In accordance with Alberta Health Services requirements, proof of vaccination, negative test or medical exemption in the following forms, accompanied by photo ID, is accepted..

Proof of vaccination:

To enter spaces or access services participating in the Restrictions Exemption Program, people ages 12 and older can provide proof of vaccination:

  • Valid paper or digital vaccine record that shows name, vaccine type and date of administration:
    • From September 20 to October 25: proof of partial vaccination (one dose) is considered acceptable as long as the dose was given more than 2 weeks before the time of service.
    • After October 25: proof of full vaccination (two doses) is required; and
  • Valid photo identification that matches the vaccine record (only required for adults 18 and over)

Proof of negative test:

To enter spaces or access services participating in the Restrictions Exemption Program, people aged 12 and older can show proof of a negative test result:

  • The test result should be a written or printed copy that indicates the individual has tested negative for COVID-19 on a Health Canada approved rapid antigen, rapid PCR, or lab based PCR test approved by Health Canada or the lab accreditation body of jurisdiction.
    • Valid test results should be a written or printed copy that clearly outlines the type of test, time of sample collection, clear indication of a negative result, and laboratory that completed the test, if applicable.
    • Photos of a rapid test or result taken offsite is not sufficient.
    • A self-test completed offsite or self-produced documentation of a negative test result is not valid.
    • Do not bring completed self-tests or rapid tests to businesses due to communicable disease risk.
  • Tests must not be from the Alberta Health Services public COVID-19 testing system.

Proof of medical exemption:

Legitimate medical exemptions are exceptionally rare. To be considered for entry into a REP facility or to access a REP service based on a legitimate medical exemption, please provide your valid documentation to info@skilouise.com in advance of your visit. It will be assessed, and if accepted, you will be notified of next steps via return email. Medical exemption requests presented that do not have legitimate grounds may be referred to the College of Physicians and Surgeons of Alberta.

Please note that the only medical exemptions that may be considered are those that meet the requirements of the Restrictions Exemptions Program. Also note that REP spaces remain accessible with proof of a valid negative test.

Have a question not listed here? Feel free to contact us!

LAKE LOUISE SAFETY ASSURANCE

We’ve always taken pride in sharing Lake Louise with you, and the Lake Louise Ski Resort’s Safety Assurance is our commitment to the well-being of our guests and staff.

PERSONAL PROTECTION

For everyone’s safety, guests and staff are required to wear face masks. In certain areas, plexiglass shields have been installed to ensure both guests and staff are kept safe. We encourage guests to frequently use the hand sanitizer stations placed throughout the resort and use contactless payment.

ENHANCED CLEANLINESS

We have enhanced cleaning protocols at all guest and staff touchpoints to ensure our sanitization procedures exceed current Alberta Health Services guidance and industry standards.

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