WE CAN’T WAIT TO WELCOME YOU SAFELY!

As always, the health and safety of our guests, employees, and our communities remain our top priority. Things still look a bit different for this upcoming season, and we would like to share our operating procedures with you, so you know what to expect when you visit. We’ve always taken pride in sharing Lake Louise with you, and the Lake Louise Ski Resort’s Safety Assurance is our commitment to the well-being of our guests and staff.  Our Safety Assurance protocols are in place to give you peace of mind as you enjoy your time with us. Please check back frequently as things are constantly evolving, and we are ready to adapt accordingly.

2021/22 Winter ProtocolsLast updated October 5, 2021

On September 20, 2021, the Government of Alberta announced new provincial measures in response to the fourth wave. Since then, we have been working closely with Alberta Health Services and our industry partners to determine the best course of action to ensure the safety and enjoyment of our guests and staff alike for the upcoming season.

The safety and well-being of our guests, employees, and communities have always been our primary concern. Where applicable, we will be implementing the Restrictions Exemption Program as outlined by the Government of Alberta and Alberta Health Services.

We anticipate that the following procedures will be in place as we move into the 2021/22 winter season however, health guidance can change quickly, and the below Covid-19 procedures may be adjusted prior to or throughout the season depending on circumstances and Health Authority direction and guidance. Updates will continue to be posted here, so be sure to check back before your visit.

The following locations and services will be accessible to all guests under age 12 and those age 12 and over who provide vaccination verification, a negative Covid test within 72 hours, or a valid medical exemption letter:

  • All indoor spaces in lodges including:
    • Indoor dining in restaurants.
    • Quick service dining areas.
    • Indoor warming areas.
    • Washrooms.
    • Season Pass pick-up counter at the resort.

All other indoor locations (provided we receive approval from Alberta Health Services to implement the Restrictions Exemption Program for these spaces rather than implementing capacity restrictions and distancing):

  • Rental Shop.
  • Retail Shop.
  • Repair Shop.
  • Guest Services counter.
  • Locker Room (note that if you are a seasonal locker holder and our locker policy does not suit your needs, we can refund your locker. Please keep checking back for a final determination on the locker room).

The following other services:

  • Snow School lessons & programs.
  • Resort buses and shuttles within Banff and Lake Louise.

The following outdoor locations and services will not require vaccination verification, a negative test, or a valid medical exemption letter:

  • Chairlifts and general outdoor areas.
  • Outdoor ticket windows and kiosks.
  • Outdoor patios, BBQs, and pick-up windows.
  • Outdoor temporary washroom trailers.

Chairlift and Gondola procedures are still being finalized in consultation with health authorities. At a minimum, we will require those riding with different cohorts to wear masks, even if vaccinated. Upon request, anyone can ride in their own gondola cabin or chair. Please keep checking back for further updates on chairlift and gondola procedures.

As always, if you feel ill or have any symptoms, please delay your visit to the Lake Louise Ski Resort until another time.

As Alberta Health Services requires, face masks will be required in all indoor locations unless seated while eating or drinking. Please be advised that as we have done in the past, we may keep our indoor mask requirement in place for everyone’s safety and comfort even if the Provincial Government lifts the indoor mask mandate.

Please also be prepared to follow mask requirements in certain outdoor locations, such as areas where guests tend to congregate. Signage will clearly indicate any outdoor spaces that may require mask use. Please keep checking back for further details.

Lodges are accessible to all guests under age 12 and those age 12 and over who provide vaccination verification, a negative Covid test within 72 hours, or a valid medical exemption letter. Services you can access inside lodges include:

  • Indoor dining in restaurants.
  • Quick service dining areas.
  • Indoor warming areas.
  • Washrooms.
  • Season Pass pick-up counter at the resort.

For those age 12 and over, the following areas within the lodges will also require vaccination verification, a negative Covid test, or medical exemption letter, pending approval by Alberta Health Services (otherwise they will be subject to capacity restrictions and distancing instead):

  • Retail Shop.
  • Rental Shop.
  • Repair Shop.
  • Guest Services counter.
  • Lockers (note if you are a seasonal locker holder and our locker policy does not suit your needs, we can refund your locker. Please keep checking back for a final determination on the locker room).

Don’t forget that face masks are required in all indoor areas.

If Alberta Health Services provides approval for Guest Services to be subject to the Restrictions Exemption Program, it will be accessible to all guests under age 12 and those Age 12 and over who provide vaccination verification, a negative Covid test within 72 hours, or a valid medical exemption letter. Otherwise, capacity restrictions will apply. Guest Services is also available by telephone at 1(403)522-3555.

Face masks are also required to be worn indoors.

We strongly encourage everyone to plan ahead and fill out their waiver online (Online Waiver Form) to get their pass mailed to them prior to ski season. This will be the fastest and easiest way for you to get your pass.

Season Pass pick-up is also available at:

You can pick up your Season Pass at the pick-up counter located inside the Whiskey Jack Lodge. To enter, you will be required to provide vaccination verification, a negative Covid test within 72 hours, or a valid medical exemption letter.

Remember that face masks are also required to be worn indoors.

Dining in any of our restaurants or indoor quick service outlets is available to all guests under age 12 and those age 12 and over who provide vaccination verification, a negative Covid test within 72 hours, or a valid medical exemption letter. Face masks are required to be worn at all times, except when eating or drinking.

For outdoor dining options, we will not be applying the Restrictions Exemption Program. Capacity limits and distancing will apply. Also, where applicable, seating will be limited to households or cohorts only.

Washrooms inside the lodges are accessible to all guests under age 12 and those age 12 and over who provide vaccination verification, a negative Covid test within 72 hours, or a valid medical exemption letter.

Outdoor washroom trailers adjacent to the Whiskey Jack Lodge in the base area and Temple Lodge on the backside will not require vaccination verification, negative test, or medical exemption.

Face masks are required in all indoor washroom facilities and outdoor washroom trailers.

Snow School Programming will be available to all guests under age 12, and for guests age 12 and over, programming and lessons will likely be available to those guests that show vaccination verification, a negative Covid test within 72 hours, or a valid medical exemption letter. Please keep checking back for further details.

Face masks are required. Please keep checking back to see whether vaccine verification, a negative Covid test within 72 hours, or a valid medical exemption letter will be required; or whether the Rental Shop, Retail Shop and Repair Shop will instead be subject to capacity restrictions and distancing.

Keeping lift wait times as short as possible, while keeping everyone safe is a key priority. In consulation with Alberta Health Services, we are still finalizing operating procedures for lift lines and chairlifts.

Face masks will be mandatory on chairlifts if riding with anyone outside your family or cohort. Face masks may also be required in lift lines. We do expect lift capacity to increase and wait times to move faster than last year. That being said, we want to ensure everyone feels comfortable, and upon request households or cohorts can request their own chair.

Gondola procedures are still being finalized in consultation with Alberta Health Services. Masks will be required if riding with different households or cohorts. Households or cohorts can request their own gondola cabin.

Please keep checking back for more details.

FREQUENTLY ASKED QUESTIONSLast updated October 5, 2021

At this point, we do not anticipate a need to implement a reservation system this season. If we need to implement a reservation system due to a significant change in circumstances, we will provide updates on this page.

Please check for further updates before your visit as to whether masks will be required in lift lines as we are awaiting further clarification from Alberta Health Services. Masks will be required on chairlifts and in gondola cabins when riding with someone outside your household or cohort.

Keeping lift wait times as short as possible while ensuring that everyone feels safe and comfortable is a top priority.

Everyone has different comfort levels and circumstances, and at this stage, we anticipate specific measures such as dedicated lift lines for those who do not wish to share a chair or gondola. Please keep in mind that to keep lift lines flowing smoothly and quickly, at certain times the wait for your own chair or gondola may be a little bit longer. If you want to ride on your own, skiing midweek or Sundays will ensure the shortest lift wait times.

Also, keep in mind that our new high-speed quad out of the base area will increase out of base capacity by an additional 50% which will help get more people up the mountain faster.

Yes, our outdoor dining choices will include patio dining, outdoor BBQs, and outdoor pick-up and takeout options. We will also have our full complement of indoor dining options available upon vaccination verification, negative test, or valid medical exemption.

We strongly encourage everyone to plan ahead and fill out their waiver online (Online Waiver Form) to get their pass mailed to them prior to ski season. This will be the fastest and easiest way for you to get your pass.

Season Pass pick-up is also available at:

In accordance with Alberta Health Services requirements, proof of vaccination, negative test or medical exemption in the following forms, accompanied by photo ID, is accepted..

Proof of vaccination:

To enter spaces or access services participating in the Restrictions Exemption Program, people ages 12 and older can provide proof of vaccination:

  • Valid paper or digital vaccine record that shows name, vaccine type and date of administration:
    • From September 20 to October 25: proof of partial vaccination (one dose) is considered acceptable as long as the dose was given more than 2 weeks before the time of service.
    • After October 25: proof of full vaccination (two doses) is required; and
  • Valid photo identification that matches the vaccine record (only required for adults 18 and over)

Proof of negative test:

To enter spaces or access services participating in the Restrictions Exemption Program, people aged 12 and older can show proof of a negative test result:

  • The test result should be a written or printed copy that indicates the individual has tested negative for COVID-19 on a Health Canada approved rapid antigen, rapid PCR, or lab based PCR test approved by Health Canada or the lab accreditation body of jurisdiction.
    • Valid test results should be a written or printed copy that clearly outlines the type of test, time of sample collection, clear indication of a negative result, and laboratory that completed the test, if applicable.
    • Photos of a rapid test or result taken offsite is not sufficient.
    • A self-test completed offsite or self-produced documentation of a negative test result is not valid.
    • Do not bring completed self-tests or rapid tests to businesses due to communicable disease risk.
  • Tests must not be from the Alberta Health Services public COVID-19 testing system.

Proof of medical exemption:

To enter spaces participating in the Restrictions Exemption Program, people 12 and older can provide documentation of a medical exemption:

  • A valid medical exemption is the original signed letter from a physician or nurse practitioner that includes:
    • Person’s name that matches their identification; and
    • Physician’s or nurse practitioner’s complete information, including:
      • name, phone number, contact information, professional registration number and signature
      • statement that there is a medical reason for not being fully vaccinated against COVID-19
      • duration that the exemption is valid

Additional options to streamline the verification process or provide one-time verification good for all day or multiple days may be announced prior to opening day.

Have a question not listed here? Feel free to contact us!

LAKE LOUISE SAFETY ASSURANCE

We’ve always taken pride in sharing Lake Louise with you, and the Lake Louise Ski Resort’s Safety Assurance is our commitment to the well-being of our guests and staff.

PERSONAL PROTECTION

For everyone’s safety, guests and staff are required to wear face masks. In certain areas, plexiglass shields have been installed to ensure both guests and staff are kept safe. We encourage guests to frequently use the hand sanitizer stations placed throughout the resort and use contactless payment.

ENHANCED CLEANLINESS

We have enhanced cleaning protocols at all guest and staff touchpoints to ensure our sanitization procedures exceed current Alberta Health Services guidance and industry standards.

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