Policies in response to our early closure
Please see our exchange/refund policies for the eligible 2019/20 products listed below.
2019/20 Lake Louise Plus Cards
All unused 2019/20 Lake Louise Plus Cards are eligible to be exchanged for a new card for next season (no exchange fee required). Refunds will not be issued. Exchanges can be made after October 15, 2020.
All 2019/20 Lake Louise Plus Cards that have usage are not eligible to be exchanged or refunded, but these cards will have extended use until December 17, 2020 at Lake Louise. Extended use at partner resorts (Castle Mountain, Panorama, Red Mountain, Schweitzer and Silverstar) has not been established. Those details will be posted once confirmed.
2019/20 Day Tickets
All unused Day Tickets that were purchased for the 2019/20 ski season, including Costco, AMA, University Ski Clubs, and all corporate tickets, are eligible to be exchanged for a Day Ticket for the 2020/21 ski and snowboarding season (no exchange fee required). Refunds will not be issued. Exchanges can be made after October 15, 2020.
2019/20 Multi-Day Tickets
All unused 2019/20 Multi-Day Tickets are eligible to be exchanged for a replacement 2020/21 Day Ticket for each day that is unused. Refunds will not be issued. Exchanges can be made after October 15, 2020.
2019/20 Sightseeing & Tube Park Tickets
All unused 2019/20 Sightseeing and Tube Park Tickets are eligible to be exchanged for a replacement 2020/21 ticket of the same ticket type. Refunds will not be issued. Exchanges can be made after October 15, 2020.
2019/20 Snow Checks
All unused Snow Checks that expire prior to May 3, 2020, can be used up until December 17, 2020. Snow Checks have no cash value and do not qualify for a replacement ticket or Snow Check and/or a refund.
2019/20 Air Miles Vouchers
2019/20 Air Miles certificates will be honoured at the Lake Louise Ski Resort for the 2020/21 season.
2020 Spring Passes
All unused 2020 Spring Passes are eligible for a full refund. For all Spring Passes that have usage, the number of ski days used will be deducted using the below daily rates:
- Adult - $75/day.
- Senior & Youth - $50/day.
- Child - $10/day.
For all refund requests for Springs Passes, please email GS.Calgary@skilouise.com.
2019/20 Season Passes
All 2019/20 Season Pass holders (with the exception of Spring Pass, Grade 2 Pass, Tiger Pass and Super Pass holders) will be eligible to receive a 25% discount on the purchase of any 2020/21 Season Pass product (not including lockers and parking passes) for the 2020/21 season at the price in effect at the time of purchase.
- Refunds will not be issued on regular 2019/20 Season Passes. This includes all pass types (Family, Adult, Youth, Child, Tiger, Student, Student Add-on, Senior, Super Senior, Parent Pass, Midweek, Grade 2 Fun Pass, all VIP add-ons, CADS, and Corporate).
Please note: We would like to assure you that you can purchase your 2020/21 Season Pass with confidence. If at any time you change your mind about owning a Season Pass, your unused pass will be promptly refunded in full, less a 2% processing charge, with no questions asked.
For extended insurance, we recommend purchasing Refund Insurance at the time of purchasing your Season Pass. You can view the full Season Pass Refund Insurance Policy at the bottom of the Season Pass page.