COME WORK & PLAY IN CANADA'S NATURAL PLAYGROUND

The Lake Louise Ski Resort is a world-class resort that offers some of the finest terrains in North America. Are you enthusiastic? Self-motivated? Wanting to experience the most the Rockies have to offer?

General Information
Housing & Amenities
General FAQ
Snow School FAQ

Employment Information

Please review our employment information and vacancies. Should you have questions please contact Human Resources for more information at jobs@skilouise.com. Please ensure you apply using the online application form (can be accessed from any job listing) for your application to be processed.

Job Recruitment

Click on a category below for current job recruitment opportunities:

General Information

Lake Louise Ski Resort is a world class ski area nestled in the heart of the Canadian Rockies. We are a year-round operation, operating as a ski resort in the winter months and as a wildlife interpretive centre and sightseeing gondola in the summer months.

Whether you want to work indoors or outdoors, no day will ever be the same. As an employee you can expect a great working environment, employee benefits, competitive wages and the experience of a lifetime.

For summer employment, we commence the recruitment process around March/April and have most employees start work between May & June depending on the position. Once the recruitment process commences, we will advertise summer vacancies on our website and candidates can apply directly online by submitting their tailored cover letter and resume.

For winter employment, we commence the recruitment process around August/September and have most employees start work between November & December depending the position. Once the recruitment process commences, we will advertise winter vacancies on our website and candidates can apply directly online by submitting their tailored cover letter and resume.

For winter employment, we generally do not conduct Skype or face-to-face interviews until our recruitment fairs have concluded. Therefore, your best chance to obtain an interview for the winter is to attend one of the many recruitment fairs that the ski resort partakes in during September and October.

More details on recruitment fair dates for the 2019/20 Winter Season to come early August 2019. The recruitment fairs will take place in Toronto and surrounding areas in September. Locations and dates will detailed under the Job Fairs section.

We will also be participating in the Job Resource Centre Ski Hiring Fair in Banff in early October 2019. We will update this page once we have confirmed the date with the Job Resource Centre.

Prior to submitting an application for a position at the Lake Louise Ski Resort, we request you read the following information.

To be considered for a position at The Lake Louise Ski Resort you must be legally entitled to work in Canada with a valid work permit, permanent residency or Canadian citizenship. This must be attained prior to the interview. At the time of hire, you must also be able to provide:

  • A valid SIN and Canadian bank account details.
  • A clean criminal record checks from home province or home country (you will not be able to commence work without this. Failure to provide may lead to an employment offer being revoked).
  • All employees must adhere to The Lake Louise Ski Resort Employee Appearance and Grooming Policy (link). If you do not currently meet or are unwilling to adhere to this policy, we will be unable to consider you for future employment.
  • Due to the high volume of applications we receive, we are unable to provide a detailed response to all those who apply. Only successful applicants will be contacted for an interview.

Additional Information

International Employees

All international employees are required to obtain a work visa to be employed at the resort. We do not consider international applicants for employment unless they have either been issued with their port of entry letter or are in the final stages of receiving approval.  Unfortunately, we are unable to assist with any immigration or visa processes. For more information on visas or how to obtain work permits, please contact Immigration and Citizenship Canada www.cic.gc.ca

Affiliated Programs

The Lake Louise Ski Resort has partnered with the following organizations for international applicants. Please refer to their respective websites for more information on the services they offer. Feel free to contact us to confirm our partnership with any agency.  

Employee Benefits

Lake Louise prides itself on being a wonderful place to live and work, and the resort offers staff a range of employee benefits and discounts. At the present time, some employee benefits for our full-time staff include:

  • Lake Louise Staff Lift Pass including reciprocal skiing privileges at other resorts.
  • Ride Breaks.
  • Awesome staff parties and departmental events run throughout the season.
  • Employee of the Month Awards program and dinner.
  • Long Service Awards Programs and dinner.
  • 50% discount off private ski or snowboard lessons.
  • Free Group Lessons through Snow School.
  • Discount on Skoki Lodge accommodations.
  • Up to 25% discount on Rentals.
  • Up to 25% discount on Repairs on weekdays.
  • Up to 20% discount on Retail.
  • Up to 20% discount in designated cafeterias, lounges and restaurants.
  • Complimentary coffee/tea/hot chocolate in designated cafeterias when you bring your staff issued thermos.
  • Subsidized staff accommodation.
  • RRSP matching contribution depending on length of service.
  • Extended health care benefit plan depending on length of service.
  • Spousal/Family passes for year round employees.
  • 50% discount at LLSR daycare.

Commitment

There are various positions that have different start dates and end dates. Snowmakers start in early October and are usually finished in late December/early January. When we hire a new employee we want them to make a commitment for the full season for their position. Most start dates will be between October 24th and December 15th and finish dates between April 15th and May 10th. Lake Louise cannot hire employees that are just looking to spend their university break or 1-2 months working at a ski resort. The amount of training and timing of the breaks do not fit with our business goals of providing guests with the best experience possible. It is also very rare that we will be able to accommodate time off for holidays during the season. If you enjoy your time at Lake Louise, there are many opportunities to carry on your employment into the following season. Lake Louise gives preference to internal candidates for all seasonal positions before we start external recruitment.

Employee Information - Your First Day

There is certain information that will be asked for upon employment with the Lake Louise Ski Resort. Please ensure that you have all of this information with you when you commence work.

  • Signed copy of your Offer of Employment letter.
  • Foreign workers –  Original and Copy of work permit and passport identification page.
  • Social Insurance Number, or proof of application if you don’t have a SIN card.
  • Blank void cheque, as pay is directly deposited into your bank account.
  • Emergency contact information.
  • All employees are required to provide a criminal background check from your home province (International applicants must provide a criminal background check from their home country, this is mandatory - a copy of your work visa is not a sufficient replacement for a criminal background check). It must be dated within the last 18 months.
  • Clean valid driver’s license (for positions involving the use of a company vehicle).
  • Driver’s abstract/history (for positions involving the use of a company vehicle).
  • First aid certification, trade certificates or any other certificates required as per position.

Transportation

The Lake Louise Ski Resort offers free transportation to and from our staff accommodations. There are also complimentary shuttles from Banff with the use of your staff pass but please note that guests are the priority.

Orientation and Training

All staff will complete a number of training programs Guest Service Training Program called "Service With No Boundaries", a one day orientation program, First Day Worker Competency and Training, as well as ongoing departmental training.

Pay Periods

The two-week pay period ends every second Sunday at midnight. Your pay will be automatically deposited into your bank account on every second Monday. You will be required to open a bank account for direct deposit. It is very easy to open a bank account in Canada as long as you have some form of identification; there are some banks that require a minimum deposit of $50. There is an ATB Financial branch in Lake Louise, located at Experience Lake Louise in Samson Mall for an easy set up.

Your Work Week

This once again depends on your position. Most positions work 5 days a week, 8 hours a day and start between 7-9am and finish between 3:30- 5:30pm. Our busiest time is usually on weekends, so the majority of staff will have two days off during the week, which is actually ideal as the hill is not as busy.

More Information

If you have looked through all the information provided on our website and still have questions, feel free to contact our Human Resources Department: jobs@skilouise.com or 1-403-522-1321.

Grooming and Appearance Policy for LLSR Employees

Male Employees:

  • Men's hair must be neatly maintained and combed, be clear of the eyes and ears, and must not extend below the base of the neck or beyond the collar.
  • Male employees must be clean-shaven or have neatly trimmed, well-groomed full mustaches, goatees or beards.
  • Earrings are limited to one small "stud" in a maximum of one ear.

Female Employees:

  • Hair below shoulder length must be neat and not fall forward over the face while working, thus creating a safety hazard.
  • Earrings are limited to two per ear and must be tasteful.

All Employees:

  • Extreme hairstyles such as mohawks or half-shaven heads are not permitted.
  • Dreadlocks are not permitted.
  • Corn rows are permitted ONLY if they are either cut short or pulled back in a ponytail.
  • Unnatural hair colors are not permitted (i.e. blue, pink).
  • Those working in the catering department must, as per Health & Safety Regulations, tie their hair back if longer than shoulder length.
  • Earrings must be tasteful on both male and female employees.  Earrings, in all cases, cannot dangle. Excessive amounts of jewelry may not be worn on duty for safety reasons.
  • Small-jeweled nose studs are allowed but limited to one stud on the side of the nose. All other facial piercings must be removed while working.
  • Visible tattoos and body piercings must be discrete, tasteful and in keeping with Lake Louise Ski Resort’s world class, professional and family-friendly image. No tattoos are permissible on the face or neck area. Small and tasteful tattoos behind the ear may be permissible at the discretion of departmental management. Visible tattoos that may be construed as offensive to a guest or fellow employee are not permitted. Managers and supervisors reserve the right to require an employee to cover any tattoos during work periods.
  • Hats/toques should have the LLSR logo present, unless otherwise authorized by your manager.
  • Good personal hygiene standards are required. Please wear deodorant. Proper dental care is essential.

Current Opportunities

Please feel free to contact our Human Resources Department directly if you have any questions regarding employment at the Lake Louise Ski Resort. We look forward to hearing from you!

Location:

Lake Louise Ski Resort

Employment Status:

Full Time - Year Round - Staff accommodation is provided

Post Date:

01/29/20

Closing Date:

-

Start Date:

ASAP

Reports to:

Building Maintenance Supervisor

Job Description:

The Apprentice Carpenter is required to work mainly under the supervision of a journeyman carpenter on established resort projects and assist with the maintenance and repairs to the internal and external structure of the staff residence buildings and resort lodges.

Job Responsibilities:

  • Contribute to the renovation and refurbishment of different locations
  • To assist in preventative maintenance and all recording systems
  • To observe and report any potential safety hazards
  • To maintain work area in safe, clean and orderly fashion
  • To follow safety procedures and standards
  • Responsible in helping to maintain record keeping and reporting of equipment status including but not limited to work performed
  • Perform other related duties, including minor duties of other trades where certification is not required and the work does not exceed own limitations

Job Requirements/Qualifications:

  • Valid Driver’s license  (with abstract provided)
  • Must have the ability to work outside in all weather conditions.
  • Adhere to OH&S responsibility and requirements of the Building Maintenance Department.
  • Must possess accurate verbal and written communication skills.
  • Good physical condition as this position requires heavy lifting
  • Safety oriented
  • Able to work supervised & unsupervised
  • Able to prioritize tasks for efficiency
  • Follow all LLSR policies and procedures
  • Complete other tasks as assigned
  • A three month probationary period applies
  • A police background check, from your home country or province, will be required upon commencement of employment
  • 2nd, 3rd or 4th Year Carpentry with strong trade skill
  • A friendly and professional manner
  • Strong knowledge of workplace safety requirements and procedures
  • First aid certificate an asset

Work Schedule:

7:00am - 5:30pm

4 On/3 Off

Location:

Lake Louise Ski Resort

Employment Status:

Full Time - Year Round - Staff accommodation is provided

Post Date:

01/29/20

Closing Date:

-

Start Date:

ASAP

Reports to:

Executive Chef / Executive Sous Chef

Job Description:

The successful candidate will have a reputation for creative excellence and impeccable customer service. Working closely with the Executive Chef, the Chef de Cuisine will play an integral role in redefining the company’s culinary direction, redesigning the culinary experience for our guests and seeking opportunities for growth, while maximizing profitability.

Job Responsibilities:

  • Assist in the management of day-to-day operations in numerous restaurants and catering facilities
  • Accomplish positive staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching employees; enforcing policies, developing and coordinating procedures, and productivity standards.
  • Assist the Executive Chef in accomplishing financial objectives and strategic goals by forecasting requirements; analyzing variances; initiating corrective actions.
  • Drive the culinary program at Whitehorn Bistro through innovation and strong culinary background
  • Assist with the processing of Bi-weekly payroll and contribute to the preparation of the annual budgets and strategic plans to achieve goals
  • Create and develop innovative new concepts, menus and promotions
  • Ensure a high standard of consistency and quality products and services while adhering to targets
  • Assist with the recruitment and selection process of all levels of culinary staff
  • Provide a “hands on” approach in the leadership of the culinary team in Whitehorn Bistro
  • Create seasonal menus Following our “taste of place concepts”
  • Assist with menu costing and developing and updating departmental guidelines and procedures
  • Aid the Executive Chef in ordering and inventory of food products, ensuring to both eliminate outages or shorts and participate in any opportunities to minimize inventory levels, minimizing capital while ensuring guests' expectations are exceeded.
  • Encourage new concepts to be brought forth, and demonstrate a positive attitude to motivate and encourage good team morale.
  • Uphold a safe working environment and be Health and Safety conscious and actively involved in maintaining and improving a safe work environment. Ensure maintenance requests, incident reports and incident investigations are submitted and followed up with.
  • Prepare weekly staff schedules, assign activities, and monitor staffing levels in conjunction with determined budgets.
  • Meet with the Executive Chef on a daily and required basis as the Executive Chef determines necessary to discuss any operational aspects of the kitchen.
  • Assign work and side duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations which compromise the LLSA's standards and delegate these tasks.

Job Requirements/Qualifications:

  • Red seal or equivalent professional designation required
  • Minimum 5 years of professional culinary leadership experience
  • Extensive knowledge of food handling and sanitation standards
  • HACCP and food safety certified
  • Demonstrated ability to teach, coach, and manage a team of 25+ Kitchen staff
  • Demonstrated experience in fine dining,
  • Demonstrated creativity in menu development and concept required
  • Current drivers license
  • A Police Background Check from your home country or province will be required upon commencement of employment

Dress Code:

Kitchen uniform (jacket and pants) which will be provided

Employee to provide non-slip grease resistant footwear in accordance with appearance policy

Location:

Lake Louise Ski Resort

Employment Status:

Full Time - Seasonal (Winter) - Staff accommodation is provided

Post Date:

01/29/20

Closing Date:

-

Start Date:

Early February 2020 to Early May 2020

Reports to:

Sous Chef and Executive Chef

Job Description:

The Chef De Partie, will oversee all outlet kitchen staff and ensure the quality of food preparation and service meets and exceeds operating standards on a daily basis. The position requires a proven leader with exceptional communication skills and the ability to supervise and provide direction to others. The successful candidate will also be responsible for monitoring and maintaining all kitchen inventories and adhering to sanitation standards.

Job Responsibilities:

  • Assist with daily menu planning, creation & implementation
  • Supervise & participate in all aspects of kitchen cleanliness & organization
  • Ensure a positive employee experience through training, motivation & ongoing development of all employees
  • Assist in meeting or exceeding labor, inventory & cost control targets
  • Closely monitor all food cost related tasks including portioning, product rotation & left over management
  • Assist with product ordering needs as required
  • Regularly communicate with other team members to ensure the overall success of the department
  • Ensure all sanitation and safety standards are adhered to.
  • Ensure refrigerators and storerooms are organized and maintained in the various kitchen areas on a daily basis and that all food products are stored in accordance with provincial regulations.
  • Take an active role in the production and presentation of all food products to maintain the best quality food style possible while adhering to menu specifications.
  • Strive to advance your knowledge, skills and abilities and consistently share these with others.
  • Practice proper grooming, personal hygiene, and uniform standards.

Job Requirements/Qualifications:

  • Minimum of 3 years supervisory experience with both high production buffet & line experience
  • Highly organized & detail oriented
  • Strong leadership & problem solving skills
  • Possess strong coaching, communication & interpersonal skills
  • Extensive knowledge of food handling and sanitation standards
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team and ability to build teams
  • Canadian Red Seal, Provincial Papers or equivalent
  • Food safety certification required
  • HACCP training considered an asset
  • Complete other tasks as assigned
  • A Police Background Check from your home country or province will be required upon commencement of employment

Work Schedule:

Salary based on 5 Days On / 2 Days Off – Business level dependent

Dress Code:

Kitchen uniform (jacket and pants) which will be provided

Employee to provide non-slip grease resistant footwear in accordance with appearance policy

Location:

Lake Louise Ski Resort

Employment Status:

Part Time - Seasonal (Winter) - None

Post Date:

01/29/20

Closing Date:

-

Start Date:

ASAP to May 3rd 2020

Reports to:

Daycare Supervisor & Manager

Job Description:

Daycare at The Lake Louise Ski Resort is a licensed drop in centre serving our skier families and avid recreationists from all over the world. The primary responsibility of a Daycare Attendant is to ensure an enjoyable and safe stay for the children at The Lake Louise Ski Resort Daycare. The attendant will build positive and respectful relationships with children and parents and ensure that equipment and facilities are clean, safe and well maintained.

Job Responsibilities:

  • Plan and implement activities to meet the physical, emotional, intellectual and social needs of the children in the daycare
  • Ensure equipment and the facility are clean, well maintained and safe at all times
  • Be familiar with emergency procedures
  • Ensure children are supervised at all times
  • Prepare nutritious snacks and lunches
  • Develop & maintain good customer relations with families enrolling children.
  • Clearly and effectively communicate in a manner that children understand

Job Requirements/Qualifications:

  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
  • The ability to be calm and enjoy yourself in a hectic environment
  • Able to work efficiently as part of a team as well as independently.
  • High level of sound and independent judgment, reasoning, and discretion
  • Must be energetic, resourceful and friendly
  • Cash handling experience
  • Background in Childcare and Early Education is preferred
  • First Aid certification required
  • Alberta Certification in Child Development is beneficial (workers and supervisors)
  • Strong communication skills and a second language is considered an asset
  • All International applicants must have proof of Canada-approved medical examination and clearance in order to be considered for this position
  • A Vulnerable Sector Police Background Check from your home country or province will be required upon commencement of employment

Work Schedule:

5 Days On / 2 Days Off

Dress Code:

Uniform shirt is provided at cost, you provide black pants and footwear in accordance with appearance policy.

Location:

Great Divide Lodge

Employment Status:

Full Time - Seasonal (Winter) - Staff accommodation is provided

Post Date:

01/29/20

Closing Date:

-

Start Date:

January 2020 to Early May 2020

Reports to:

Kitchen Supervisor and Lodge Management

Job Description:

Qualified candidates will have a working knowledge of standard kitchen equipment and its uses. A working knowledge of stocks, sauces, butchering & standard cooking techniques such as grilling, frying, sautéing, poaching, smoking and any other cooking medium needed to execute all types of cuisine. A general knowledge of all ingredients to be utilized in their area of work and knowledge of all health and sanitation practices. The successful candidate must be able to offer guests high quality service with professionalism and enthusiasm.

Job Location: The position is based at the Great Divide Lodge, which is a guest hotel, located at the summit of the famous Kicking Horse Pass in Yoho National Park. The accommodation overlooks the Canadian Rockies and Wapta Lake. More information regarding the Lodge can be found on our website - http://thegreatdividelodge.com/.

Job Responsibilities:

  • Maintains a kitchen work space that must be clean, tidy, well organized, and ready at all times during service.
  • Ensures all food is prepared on clean surfaces (and with clean utensils). Ensure at all time their stations are clean and kept to department standards.
  • Has knowledge and can follow all basic culinary standards, executing proper knife skills, cooking techniques, food safety procedures, culinary terms, positive dialog with guests.
  • Ensures food quality and presentation meets LLSR Culinary Department standards prior to being served. Station responsibilities must be monitored at all times.
  • Must maintain a positive, helpful and upbeat attitude towards fellow employee’s and guests. Treats guests and co-associates with courtesy and respect.
  • Remains appropriately groomed and must wear the uniform provided.  Must maintain a clean uniform and work station – both guest side and employee station area.
  • Ensures all items prepared on their work station are presented in accordance with departmental specifications.
  • Receive and put away any and all product on delivery.
  • Provide assistance to all members of the kitchen as requested in a timely & positive manner.
  • Ensure that assigned work station is ready for service.
  • Abides by all sanitation policies and communicate with the Kitchen Supervisor and Lodge Management when equipment is not functioning properly, if assistance is needed or food pars are low or out.
  • Is on their assigned station at all times and reports to manager before departing work area.
  • Must know specifically all menu items and ingredients

Job Requirements/Qualifications:

  • Must be able to lift, push, pull and move food, equipment, supplies, etc., in excess of 40-50 pounds.
  • Flexibility with scheduled shifts
  • Energetic and self –motivated with a willingness to learn new skills
  • Must be able to tolerate areas with extreme high and low temperatures
  • 2-3 years’ experience in a professional kitchen preferred
  • Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
  • Formal culinary training is an asset
  • Strong written and verbal English with a second language considered an asset
  • First Aid certificate an asset
  • A Police Background Check from your home country or province will be required upon commencement of employment

Work Schedule:

Shift Work

5 Days On / 2 Days Off – Business level dependent

Dress Code:

Kitchen uniform (jacket and pants) which is provided – To be discussed further at time of Interview

Employee to provide non-slip grease resistant footwear in accordance with appearance policy

Location:

Lake Louise Ski Resort

Employment Status:

Full Time - Year Round - Staff accommodation is provided

Post Date:

01/29/20

Closing Date:

-

Start Date:

ASAP

Reports to:

Building Maintenance Supervisor

Job Description:

The Journeyman Carpenter is required to work mainly unsupervised on established resort projects and assist with the maintenance and repairs to the internal and external structure of the staff residence buildings and resort lodges. The successful candidate must possess mathematical skills and analytical skills necessary to do material estimates.

Job Responsibilities:

  • Contribute to the renovation and refurbishment of different locations
  • To assist in preventative maintenance and all recording systems
  • To observe and report any potential safety hazards
  • To maintain work area in safe, clean and orderly fashion
  • To follow safety procedures and standards
  • Responsible in helping to maintain record keeping and reporting of equipment status including but not limited to work performed
  • Perform other related duties, including minor duties of other trades where certification is not required and the work does not exceed own limitations

Job Requirements/Qualifications:

  • Valid Driver’s license  (with abstract provided)
  • Must have the ability to work outside in all weather conditions.
  • Adhere to OH&S responsibility and requirements of the Building Maintenance Department.
  • Must possess accurate verbal and written communication skills.
  • Good physical condition as this position requires heavy lifting
  • Safety oriented
  • Able to work supervised & unsupervised
  • Able to prioritize tasks for efficiency
  • Follow all LLSR policies and procedures
  • Complete other tasks as assigned
  • A three month probationary period applies
  • A police background check, from your home country or province, will be required upon commencement of employment
  • Journeyman Carpentry experience is essential.
  • A friendly and professional manner
  • Strong knowledge of workplace safety requirements and procedures
  • First aid certificate an asset

Work Schedule:

7:00am - 5:30pm

4 On/3 Off

Location:

Lake Louise Ski Resort

Employment Status:

Full Time - Seasonal (Winter) - Staff accommodation is provided

Post Date:

01/29/20

Closing Date:

-

Start Date:

Early/mid January 2020 to Early May 2020

Reports to:

Chef De Partie and Sous Chef

Job Description:

The Prep Cook is responsible for the preparation of food in a timely, efficient, sanitary and consistent manner to be used by the Cooks and Chef De Parties for meal completion. The Prep cook will perform a variety of food preparation duties other than cooking, such as chopping ingredients, separating portions, preparing cold foods, making salads and slicing meats.

Job Responsibilities:

  • Prepare food in accordance with established recipes
  • Be reactive to any special dietary needs as requested
  • Study menus and exhibit product knowledge
  • Identify, label, date and store meats, poultry, produce and dairy products correctly and in accordance with health and safety regulations
  • Prepare a variety of ingredients, sauces, baked goods based on the Chef's orders.
  • Weigh and measure ingredients and portions.
  • Wash, peel and/or cut various foods to prepare for cooking or serving.
  • Communicate any ordering requirements to direct supervisor
  • Ensure cleanliness & maintenance of work area at all times
  • Dishwashing duties as required
  • Ensure quality of product & services offered at all times

Job Requirements/Qualifications:

  • 1-2 years of experience within a professional kitchen
  • Must be able to lift, push, pull and move food, equipment, supplies, etc., in excess of 40-50 pounds.
  • Flexibility with scheduled shifts
  • Must be able to work in a high-pressure work environment
  • Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
  • Some positions require beginner to intermediate skiing/snowboarding ability and gear
  • Must be efficient and knowledgeable about food preparation needs
  • Energetic and self –motivated with a willingness to learn new skills
  • Complete other tasks as assigned
  • A Police Background Check from your home country or province will be required upon commencement of employment

Work Schedule:

5 Days On / 2 Days Off – Business level dependent

Dress Code:

Kitchen uniform (jacket and pants) which will be provided

Employee to provide non-slip grease resistant footwear in accordance with appearance policy

Location:

Skoki Lodge

Employment Status:

Full Time - Seasonal (Summer) - Staff accommodation is provided

Post Date:

01/29/20

Closing Date:

-

Start Date:

June 21, 2020

Reports to:

Lodge Manager

Job Description:

Reporting to the Skoki Manager, the role of Skoki Lodge Attendant is to be a ‘jack of all trades’ while delivering a high quality level of service.

Job Location:

Skoki Lodge is a backcountry lodge located in the high alpine of Banff National Park. At an elevation of 7,100 feet (2,164 meters) the lodge is only accessible by hiking or skiing the 11km trail that begins at the Lake Louise Ski Resort.

Job Responsibilities:

  • Ensuring that all bedrooms and public rooms are serviced and cleaned daily by performing general housekeeping duties including; dusting, vacuuming, changing linens and emptying garbage and recycling etc.
  • Chopping wood
  • Ensure a positive guest experience through interaction & satisfaction
  • Communicate regularly with the Skoki Manager to ensure the overall success of the establishment
  • Help to ensure the cleanliness and sanitation of all cookware, flatware, small wares, glassware, and cutlery
  • Be readily available at all times to deal with problems or complaints.
  • Provide friendly, efficient & professional table service to our guests
  • Organize and maintain cleanliness of dish room

Job Requirements/Qualifications:

  • Must be in good physical shape, as position involves skiing 11 km (each way) to and from the lodge, on a fortnightly basis
  • Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Able to respond quickly in a dynamic and changing environment
  • Service oriented, assertive, flexible, outgoing and enthusiastic
  • Possess cultural awareness and sensitivity
  • Able to work outside in all weather conditions
  • Outdoor enthusiast with the ability to work long hours when required
  • Strong communication skills with a second language considered an asset
  • Highly flexible with solid interpersonal skills that allow one to work effectively in a diverse working environment
  • Self motivated, with high energy and an engaging level of enthusiasm

Work Schedule:

10 days on / 4 days off

Dress Code:

Personal dress as described at time of interview

Location:

Skoki Lodge

Employment Status:

Full Time - Seasonal (Summer) - Staff accommodation is provided

Post Date:

01/29/20

Closing Date:

-

Start Date:

June 21, 2020

Reports to:

Lodge Manager

Job Description:

The Chef will oversee all kitchen staff and ensure the quality of food preparation and service meets and exceeds operating standards on a daily basis. The position requires a proven leader with exceptional culinary skills and the ability to supervise and provide direction to others. The successful candidate will also be responsible for monitoring and maintaining all kitchen inventories and adhering to sanitation standards.

Job Responsibilities:

  • Prepare, season and cook food according to dietary requirements
  • Create and execute contemporary plate presentations
  • Ensure cleanliness & maintenance of lodge & equipment at all times
  • Assist with daily/weekly/monthly operating budgets
  • Meet or exceed inventory & cost control targets
  • Study menus to estimate food requirements and obtain the necessary food from storage or from suppliers
  • Overseeing creative menu planning, regulate stock control due to minimal options available at location, proper utilization of  stock according to business requirements
  • Highly organized & detail oriented
  • Ensure a positive guest experience through interaction & satisfaction
  • Communicate regularly with the Skoki Manager to ensure the overall success of the establishment

Job Requirements/Qualifications:

  • Must be in good physical shape, as position involves hiking 11 km (each way) to and from the lodge, on a fortnightly basis
  • Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Able to respond quickly in a dynamic and changing environment
  • Service oriented, assertive, flexible, outgoing and enthusiastic
  • Posses cultural awareness and sensitivity
  • Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
  • Previous backcountry lodge experience considered preferred
  • Previous chef experience considered an asset
  • Strong communication skills with a second language considered an asset
  • Highly flexible with solid interpersonal skills that allow one to work effectively in a diverse working environment
  • Self motivated, with high energy and an engaging level of enthusiasm

Work Schedule:

9 days on/5 days off

Dress Code:

Personal dress as described at time of interview

Location:

Lake Louise Ski Resort

Employment Status:

Full Time - Seasonal (Summer) - Subsidized Staff accommodation is Available

Post Date:

02/09/20

Closing Date:

-

Start Date:

June 2020

Reports to:

Mountain Operations Managers

Job Description:

The Go International Volunteer Program Team Leader will be responsible for communicating between Program Volunteers and internal and external stakeholders. The Team Leader will ensure that all LLSR OHS and Employee policies are upheld by the Volunteers and will supervise and work with the Volunteers to ensure all tasks assigned are completed in a timely manner. Ron Allen will be the primary contact between the program partners and, with the assistance of the Team Leader, prioritize and assign tasks.

Job Responsibilities:

  • Carry out a monthly schedule cycle: Each month there is a cycle of “learn, do, connect, celebrate!” projects, activities and a new group of 1-7 volunteers.
  • Implement assigned activities and encourage teamwork within international volunteer groups through motivation, while also building rapport with LLSR staff, Associated stakeholders, leadership volunteers and other groups/visitors
  • Record daily activities and time spent with which organization and prepare Weekly Reports for the program manager (the Weekly Report will consist of photos,highlights, challenges, suggestions for improvement, and plans for the upcoming week)
  • Prepare Monthly Reports and an End of Program Final Report and a short video showing program highlights inclusive of each group
  • Organize and manage required equipment for each volunteer activity (The Go International Volunteer program is dynamic, and the TL should expect sudden changes to proposed plans and schedules. However, the LLSR managers and TL will co-develop a list of indoor and outdoor contingencies to be utilized when this occurs.
  • Responsible for the overall safety of volunteers, staff and visitors.
  • Ensure volunteers are fulfilling their requirements, coach and set expectations while on duty (e.g. wearing uniforms) and off duty (such as when they are at the staff accommodation, doing their chores and keeping the staff accommodation clean)
  • Mentor the volunteers on additional community involvement, ensuring they understand the local free public transit options available to them, and their LLSR staff pass benefits.

Job Requirements/Qualifications:

  • Strong Interpersonal and problem-solving skills
  • Able to work in all weather conditions
  • Self-motivated, can work well on a team or independently
  • Commitment to the goals and values of LLSR
  • Capable of periodic physical hand labor using basic hand tools in varying terrain. (Note! This type of work is limited to that of the ability of the volunteer groups). Small battery or electric hand tools such as random orbital sanders may be used after basic safe use training has been provided.
  • There is periodic hiking involved, so the candidate (as is required for the volunteers) should be capable of hiking varying distances, difficulty and duration. Example; a hike to and back from Skoki Lodge the same day is one that each group will do (weather permitting) while Parks Canada may also provide hiking opportunities throughout the program months.
  • Must hold a Basic or Standard level first aid certificate, preferred is a Level 1 Remote Wilderness First Aid or higher. Should be prepared to obtain, if required, the 20-hour Level 1 Remote Wilderness First Aid certificate.
  • Basic knowledge of Banff, Yoho and Kootenay National Parks an asset but not a necessity.
  • Valid Class 5 Driver’s license along with a 3-year Claims Experience Letter and a driver’s abstract or equivalent (this must be acceptable to LLSR and their insurance company). Note! International licenses also require the 3-year claims experience letter. The ease of obtaining this can depend on your insurer back home, some can take quite a while to process. This must be provided at the time of interview.
  • A Police Background Check from your home country or province will be required upon commencement of employment.
  • Adherence to all Alberta Workplace OH&S /WCB, LLSR, Parks Canada and stakeholder safety requirements.

Work Schedule:

The Team Leader position is a salaried position with 5 Days On-8 hours per day / 2 Days Off usually Saturday and Sunday. Schedule needs to be flexible at times in order to meet volunteers at different times of bus arrivals and to accommodate periodic stakeholder needs as approved by the LLSR managers.

Dress Code:

Uniform as required, is provided for a rental fee.

Provided Go International Program cap.

Company name tag will be issued and must be worn.

You are to provide all other necessary items in accordance with appearance policy and employee handbook requirements.

Location:

Lake Louise Ski Resort

Employment Status:

Full Time - Seasonal (Winter) - Subsidized accommodation is provided

Post Date:

02/14/20

Closing Date:

Mar 2020

Start Date:

ASAP

Reports to:

Daycare Manager

Job Description:

Daycare at The Lake Louise Ski Resort is a licensed drop in centre serving our skier families and avid recreationists from all over the world. The primary responsibility of a Daycare Attendant is to ensure an enjoyable and safe stay for the children at The Lake Louise Ski Resort Daycare. The attendant will build positive and respectful relationships with children and parents and ensure that equipment and facilities are clean, safe and well maintained.

Job Responsibilities:

  • Plan and implement activities to meet the physical, emotional, intellectual and social needs of the children in the daycare
  • Ensure equipment and the facility are clean, well maintained and safe at all times
  • Be familiar with emergency procedures
  • Ensure children are supervised at all times
  • Prepare nutritious snacks and lunches
  • Develop & maintain good customer relations with families enrolling children.
  • Clearly and effectively communicate in a manner that children understand

Job Requirements/Qualifications:

  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
  • The ability to be calm and enjoy yourself in a hectic environment
  • Able to work efficiently as part of a team as well as independently.
  • High level of sound and independent judgment, reasoning, and discretion
  • Must be energetic, resourceful and friendly
  • Cash handling experience
  • Background in Childcare and Early Education is preferred
  • First Aid certification required
  • Alberta Certification in Child Development is beneficial (workers and supervisors)
  • Strong communication skills and a second language is considered an asset
  • All International applicants must have proof of Canada-approved medical examination and clearance in order to be considered for this position
  • A Vulnerable Sector Police Background Check from your home country or province will be required upon commencement of employment

Work Schedule:

5 Days On / 2 Days Off

Dress Code:

Uniform shirt is provided at cost, you provide black pants and footwear in accordance with appearance policy.

Location:

Lake Louise Ski Resort

Employment Status:

Full Time - Year Round - Subsidized Staff accommodation is Available

Post Date:

02/14/20

Closing Date:

-

Start Date:

ASAP

Reports to:

Executive Chef & Food & Beverage Director

Job Description:

To oversee multiple restaurant and outlet operations, including but not limited to fine dining, large scale buffets and cafeteria style catering throughout the resort. The Sous Chef will be required to supervise 20+ kitchen staff, provide a ‘hands on’ approach when training and assist with departmental development and growth through employee coaching, performance appraisals, and disciplinary action. The successful candidate will ensure the kitchen staff comply with health and safety regulations and adhere to sanitary and safe food handling guidelines at all times.

Job Responsibilities:

  • Working closely with the Executive Chef in leading and managing the day-to-day operations of the kitchen team to ensure the highest level of service and guest satisfaction is achieved
  • Supervise and train specialist chef, cooks and other kitchen staff in a high volume multi-outlet environment
  • Maintain on-going training and development of kitchen employees, through performance reviews, coaching and corrective action as required
  • Provide a ‘hands on’ approach when demonstrating new cooking techniques and equipment to staff
  • Ensure proper staffing and scheduling in accordance to productivity guidelines
  • Maintain and enhance food products through creative menu development, presentation and promotion
  • Assist with the preparation of annual budgets and strategic plans and achieve the goals and targets therein
  • Ensure a high standard of consistency and quality products and services while adhering to financial targets
  • Product and supply ordering from respective suppliers for all food outlets
  • Inspect grooming and attire of staff; rectify any deficiencies if required
  • Adhere to LLSR company policies and procedures
  • Other duties as assigned

Job Requirements/Qualifications:

  • Minimum of 3-4 years supervisory experience in the culinary field required
  • Red seal or equivalent professional designation required
  • HACCP and food safety certified
  • Extensive knowledge of food handling and sanitation standards
  • Demonstrated ability to teach, coach and manage a team of 20+ kitchen staff
  • Demonstrated experience in fine dining, buffet and après style cuisine required
  • Demonstrated culinary experience in international and domestic cuisine required
  • Demonstrated creativity in menu development and concept required
  • Proven financial management skills
  • Computer skills required
  • Possess strong coaching, communication & interpersonal skills
  • Ability to work well under pressure and for long hours in a fast paced environment
  • Ability to work cohesively as part of a team and ability to build teams
  • Highly organized & detail oriented
  • Must have strong leadership & problem solving skills
  • Complete other tasks as assigned
  • A Police Background Check from your home country or province will be required upon commencement of employment

Work Schedule:

5 Days On / 2 Days Off – Business level dependent

Dress Code:

Kitchen uniform (jacket and pants) which will be provided

Employee to provide non-slip grease resistant footwear in accordance with appearance policy

Location:

Great Divide Lodge

Employment Status:

Full Time - Year Round - Subsidized Staff accommodation is Available

Post Date:

02/15/20

Closing Date:

-

Start Date:

April 2020

Reports to:

Housing Managers

Job Description:

Will be responsible in the overall management and success of the kitchen. The successful candidate must be able to not only offer guests high quality service with professionalism and enthusiasm, but monitor and train existing and new kitchen staff to do the same. The Kitchen Supervisor is responsible for monitoring health, safety and hygiene in the kitchen; ordering all stock; organizing and distributing stock and minimizing wastage. Experience in building menu’s, costing items and the general running of a kitchen will be required.

Job Location: The position is based at the Great Divide Lodge, which is a guest hotel, located at the summit of the famous Kicking Horse Pass in Yoho National Park. The accommodation overlooks the Canadian Rockies and Wapta Lake. More information regarding the Lodge can be found on our website - http://thegreatdividelodge.com/.

Job Responsibilities:

  • Meet or exceed labour, inventory & cost control targets with thorough stock management and reactive scheduling
  • Maintain appropriate inventory levels through Bi-weekly ordering of stock
  • Assist with menu design, creation & implementation when necessary
  • Maintain Health and Safety records, monitors and maintains proper sanitization and hygienic measures
  • Supervise and train new and existing cooks to fulfill their responsibilities and maintain or increase the quality of the kitchen operations
  • Maintain high quality control standards for food product & services - Ensure food quality and presentation meets LLSR Culinary Department standards prior to being served. Station responsibilities must be monitored at all times
  • Prepare & cook food in accordance with established recipes - is to know, follow and ensure all kitchen staff know all basic culinary standards, executing proper knife skills, cooking techniques, food safety procedures, culinary terms, positive dialog with guests
  • Be reactive to any special dietary needs as requested and proactive in managing the processes involved when these situations arise
  • Ensure cleanliness & maintenance of work area & equipment at all times
  • Clear communication with all team members including Lodge Management to ensure the overall success of the department

Job Requirements/Qualifications:

  • Must be able to lift, push, pull and move food, equipment, supplies, etc., in excess of 40-50 pounds.
  • Experience ordering stock and costing items required
  • Possess strong leadership skills, to be able direct and motivate staff to drive success within the department prizes
  • Highly flexible, with solid interpersonal and problem solving skills that allow one to work effectively in a diverse working environment.
  • Must have strong knowledge of food safety
  • Be highly organized & detail oriented
  • Must be able to tolerate areas with extreme high and low temperatures
    Self-motivated, can work well in a team as well as independently
  • Ability to deal with a broad range of people whilst working long hours
  • Follow all LLSR policies and procedures
  • 4-5 years of cooking and kitchen experience is preferable
  • Formal culinary training is preferable
  • First Aid certificate an asset
  • Strong written and verbal English with a second language considered an asset
  • A police background check, from your home country or province, will be required upon commencement of employment

Work Schedule:

Shift Work

5 Days On / 2 Days Off – Business level dependent

Dress Code:

Kitchen uniform (jacket and pants) which is provided – To be discussed further at time of Interview

Employee to provide non-slip grease resistant footwear in accordance with appearance policy

 

Location:

Lake Louise Ski Resort

Employment Status:

Full Time - Seasonal (Winter) - Full time - Staff accommodation is not provided

Post Date:

02/15/20

Closing Date:

-

Start Date:

March

Reports to:

Transport Manager

Job Description:

The Bus Host is responsible for the transport and comfort of guests from Banff & Lake Louise hotels to the Lake Louise ski resort. Bus hosts will be required to ensure all guests have a valid bus pass or take payments for one way/round trip bus fares. The successful candidate will have proven customer service experience and understand the importance of providing an exceptional guest experience whilst travelling to and from the resort.

Job Responsibilities:

  • To assist in organizing morning bus numbers, take payments, load skis and snow board equipment on to the buses.
  • Must be able to efficiently answer guest questions regarding snow conditions, weather, resort facilities, etc and provide excellent customer service.
  • Bus Hosts will also assist with Special Event functions that include Skier Receptions, Familiarization Tours, Promotional Evenings and events that are coordinated at the Lake Louise Ski Resort by the Banff Office.

Job Requirements/Qualifications:

  • Friendly and outgoing personality
  • Customer service oriented
  • Enthusiasm for winter pursuits
  • Good organizational skills
  • Able to work early morning shifts
  • Able to work with minimal supervision
  • Proven sales experience and responsible with money
  • Can work well in a team as well as independently
  • Ability to deal with a broad range of people & departments
  • A friendly and professional manner
  • Strong communication and interpersonal skills

 Work Schedule:

5 days on/2 days off

Dress Code:

To be discussed at time of interview

Location:

Great Divide Lodge

Employment Status:

Full Time - Seasonal (Winter) - Subsidized accommodation is provided

Post Date:

02/19/20

Closing Date:

-

Start Date:

March 8th 2020

Reports to:

Great Divide Lodge Housing Manager

Job Description:

Will responsible for a wide variety of administrative office duties in support of the operation of The Great Divide Lodge. Such duties include but are not limited to guest and employee check in/checkout procedures, registering guests, updating/maintaining employee related files, taking payments, ensuring each employee adheres to the LLSR housing agreement and serving in the bar/restaurant when help is needed. The Front Desk Agent must strive to provide exceptional customer service and a positive guest and employee experience.

Job Responsibilities:

  • Ensure positive guest experience through interaction & satisfaction and resolve guest issues within scope of authority
  • Perform check-in/check-out procedures in an efficient and timely manner
  • Respond to telephone, e-mail, and in-person inquiries from customers
  • Provide quotes for room rates and up sell where possible
  • Make reservations and liaise with third party booking agents
  • Keep an inventory of rooms reservations and room assignments
  • Verify correct room charges and collect payment
  • Regularly communicate with Duty Manager to ensure the overall success of the department
  • Concierge duties, when needed
  • Organize, maintain, and coordinate office records and files in their proper locations.
  • Ensure all cash is balanced and accounted for at the beginning and end of each shift (at Front desk or in the Bar/Restaurant)
  • Assist other departments within the GD Lodge as required.
  • Ability to communicate and coordinate with other departments effectively within GDL and the Lake Louise Ski Resort

Job Requirements/Qualifications:

  • Positive attitude coupled with a friendly, polite and professional manner
  • High degree of resourcefulness, flexibility, and adaptability
  • Must be able to work night shifts and work independently with minimal supervision
  • High level of sound and independent judgement, reasoning, and discretion
  • Experience using Switchboard and the booking system RoomMaster is an asset
  • Possesses a strong working knowledge of the hospitality industry, with experience using Electronic POS an asset
  • Cash handing experience is preferred
  • Serving It Right certification required - must be obtained within 30 days of commencing employment.
  • Must be at least 19 years of age
  • First Aid certificate an asset
  • Strong written and verbal English with a second language considered an asset
  • A police background check, from your home country or province, will be required upon commencement of employment

 

 

Work Schedule:

Must be able to work a rotating roster doing a variety of shifts, including an occasional night shift

Dress Code:

Business Casual Attire – Black pants or skirt with dark stockings and a black long or short sleeve blouse or shirt. Neat and professional appearance is essential.

Location:

Lake Louise Ski Resort

Employment Status:

Full Time - Year Round - Subsidized Staff accommodation is provided

Post Date:

02/21/20

Closing Date:

-

Start Date:

ASAP

Reports to:

Guest Services Manager

Job Description:

The Guest Services Assistant Supervisor is responsible for providing professional, quality customer service through the leadership of our Guest Services team. The assistant supervisor is responsible for dealing with customer inquiries and complaints and will support staff in handling difficult situations that may arise. The successful candidate will strive to provide a positive brand experience for all guests.

Job Responsibilities:

  • Providing high standards of service, exceeding customer expectations and leading by example
  • Assist in the daily opening and closing procedures of guest services, ticket windows, switchboard and season pass desk
  • Assist with hiring, training and ongoing coaching of staff
  • Ensure accuracy of all daily cash outs and that they are completed in an efficient and timely manner
  • Oversee and approve product returns, refunds, exchanges, voids, customer credits, reports, and other transactions
  • Assist with the planning and implementing of staff monthly incentives
  • Assist the Guest services supervisor/manager with scheduling and e-time, if required
  • Assist with conducting seasonal employee performance reviews and evaluations – ensure to address poor performance related issues, if required
  • Provide assistance to the Guest Services Supervisor, Guest Services Manager, Accounting and Payroll, as required
  • Ensure adherence by team members of company and departmental policies and procedures

Job Requirements/Qualifications:

  • Ability to analyze and interpret the needs of guests and offer the appropriate options, solutions, and resolutions required
  • Able to deal with staff and guests sensitively, tactfully, diplomatically, and professionally at all times
  • Ability to analyze and interpret the needs of guests and offer the appropriate options, solutions, and resolutions required
  • 1-2 years of supervisory or leadership skills
  • Able to respond quickly in a dynamic and changing environment
  • Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
  • The ability to multi task in a fast paced environment
  • Service oriented, assertive, flexible, outgoing and enthusiastic
  • Able to work outside in all weather conditions
  • Strong communication skills
  • High level of proficiency with Microsoft Word & Excel, Outlook and Internet
  • Cash handling experience preferred
  • Switchboard experience / good phone manner
  • Previous customer service experience in supervisor role or supervisor experience

Work Schedule:

5 days on/2 days off

Dress Code:

Uniform shirt provided at cost, black pants and closed in shoes in accordance with appearance policy

Location:

Lake Louise Ski Resort

Employment Status:

Full Time - Year Round - Subsidized staff accommodation is provided

Post Date:

02/21/20

Closing Date:

-

Start Date:

ASAP

Reports to:

Guest Services Manager

Job Description:

The Guest Services Supervisor is responsible for providing professional, quality customer service through the leadership of our Guest Services team. The supervisor is responsible for dealing with customer inquiries and complaints and will support staff in handling difficult situations that may arise. The successful candidate will strive to provide a positive brand experience for all guests.

Job Responsibilities:

  • Providing high standards of service, exceeding customer expectations and leading by example
  • Assist in the daily opening and closing procedures of guest services, ticket windows, switchboard and season pass desk
  • Ensure adequate staff coverage in all working areas so there is minimal line-ups and queues.
  • Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect delivery of customer service
  • Assist with hiring, training and ongoing coaching of staff
  • Ensure accuracy of all daily cash outs and that they are completed in an efficient and timely manner
  • Oversee and approve product returns, refunds, exchanges, voids, customer credits, reports, and other transactions
  • Assist the Guest services supervisor with scheduling and e-time
  • Conduct seasonal employee performance reviews and evaluations – ensure to address poor performance related issues, if required
  • Provide assistance to the Guest Services Manager, Accounting and Payroll as required
  • Ensure adherence by team members of company and departmental policies and procedures
  • Design and implement strategies to motivate the Guest Services Team to achieve departmental goals
  • Oversee and approve product returns, refunds, exchanges, voids, customer credits, reports, and other transactions
  • Assist with the planning and implementing of monthly staff incentives

 Job Requirements/Qualifications:

  • Ability to analyze and interpret the needs of guests and offer the appropriate options, solutions, and resolutions required
  • Able to deal with staff and guests sensitively, tactfully, diplomatically, and professionally at all times
  • Ability to analyze and interpret the needs of guests and offer the appropriate options, solutions, and resolutions required
  • Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments
  • Exceptional conflict resolution, negotiation, and objection handling skills
  • Able to respond quickly in a dynamic and changing environment
  • Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
  • The ability to multi task in a fast paced environment
  • Service oriented, assertive, flexible, outgoing and enthusiastic
  • Strong communication skills
  • High level of proficiency with Microsoft Word & Excel, Outlook and Internet
  • Cash handling experience preferred
  • Switchboard experience / good phone manner
  • 2 years previous customer service experience in supervisor role or supervisor experience

Work Schedule:

5 days on/2 days off

Dress Code:

Uniform shirt provided at cost, black pants and closed in shoes in accordance with appearance policy

 

Location:

Lake Louise Ski Resort

Employment Status:

Full Time - Year Round - Subsidized Staff accommodation is provided

Post Date:

02/22/20

Closing Date:

-

Start Date:

ASAP

Reports to:

Executive Chef

Job Description:

Do you feel passionate about creating amazing culinary experiences for guests? KUMA YAMA is looking for experienced and skilled Sushi Sous Chef to join our team.

The Sushi Sous Chef is part of the culinary team and prepare delicious plates for guests. Creating a rich sushi menu with various main ingredients and raw fish. Preparing all types of sushi, including making, nigiri and kimchi

Sushi Sous Chef responsibilities include handling a wide range of raw fish and other ingredients, managing food stock and working with an attention to detail to fulfill all orders within quality standards Set out by LLSR. Experience with Japanese cuisine and be available to work during our opening hours. Incumbent will help us maintain our reputation as one of the best sushi places in the area and increase our clientele.

Job Responsibilities:

  • Maintains and supports a positive, collaborative culture within the organization as a whole, fully embracing the cultural and values of LLSR
  • Establishes and maintains effective working relationships with guests and co-workers.
  • Prepare all types of sushi, including making, nigiri, sashimi and Kimchi
  • Select fresh fruits and vegetables to make high-quality dishes
  • Add additional flavors to sushi rolls with ginger, rice vinegar, wasabi and soy sauce, when appropriate
  • Manage food prep activities, like rice, kimchi, shrimp, cleaning of fish
  • Coordinate with our wait staff to ensure proper cooking, considering special requests and food allergies
  • Prepare appetizers, soups and food that are of the philosophy of Japanese cuisine
  • Monitor food stock and place orders, as needed
  • Control waste and spoilage
  • Recommend new, modern recipes and communicate with Executive Chef & Executive Sous Chef
  • Maintain hygiene principles in all cooking areas and clean your space at the end of the shift.
  • Provide a hands on approach
  • Must manage all cost controls & follow budgets that are set out
  • Highly organized and detail oriented

Job Requirements/Qualifications:

  • Culinary training from accredited culinary institute – Preferred
  • Requires five years’ experience, including but not limited to Sous Chef specifying in Sushi level or higher in a high volume, scratch cooking kitchen.
  • Requires two years’ experience in fine dining or other closely related experience.
  • Good knowledge of sushi types and various sushi-rolling techniques.
  • Proficiency in kitchen equipment, machines, and utensils.
  • Handles or uses equipment including but not limited to; cutlery, kitchen utensils, computers or work aids involving moderate latitude for judgment regarding attainment of a standard or in selecting appropriate items.
  • Performs other duties and special projects as requested by F&B director & Executive Chef.

Physical Demands:

Performs physical motion work that involves walking or standing for prolonged amounts of time and involves sustained culinary operations. Climbing/Stooping/Kneeling – stooping and kneeling for short periods of time. Lifting - up to 25 pounds. Fingering/Grasping – writing, typing, and use of phone system.

Work Schedule:

5 Days On / 2 Days Off – Business level dependent

Dress Code:

Kitchen uniform (jacket and pants) which will be provided

Employee must provide non-slip grease resistant footwear in accordance with appearance policy

Online Application

Employment Application * mandatory



Please Provide Two Work Related References


International Applicants Only:

You must be legally entitled to work in Canada to apply. Unfortunately, Lake Louise does not provide job offer letters or sponsorship to assist with the visa process.

Housing & Amenities

Housing is allocated depending on your arrival date and employment position. Once you receive your Offer of Employment letter, a housing application form must be filled out and sent to the housing department prior to your arrival.

During the summer season, all Lake Louise Ski Resort staff is housed in our main accommodations – Charleston. All of our Great Divide Lodge staff is housed at the Great Divide Lodge.

During the winter season, due to large staffing numbers employees are housed at several different locations. These include Charleston Residence, The Great Divide Lodge, the Chateau, and other local accommodations. If you are arriving earlier in the season, you are most likely to be housed at Charleston Residence.

Our staff accommodations in Lake Louise and Great Divide are in a fairly remote location as Banff is 40 minutes away. Lake Louise has several amenities including a grocery store, restaurants, bar and other small local shops.

All employees are required to sign a Tenancy Agreement outlining the rules and regulations of LLSA Staff accommodation.

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PRIOR TO CHECK IN

Documents required prior to your arrival:

To secure housing you are required to fill out, fax or email the housing application to the Housing office. It’s best to be honest as this will affect your housing placement. Please remember that this form is an application, this does not guarantee you a place in staff accommodation until you hear back from the Housing department with confirmation.

CHECK IN

Upon arrival in Lake Louise, make your way to the Housing office for check in. The Housing office is located on the first floor of Charleston Residence, the large log building past the Petro Canada and RCMP building (police station).

Check-in times are between 8:30am and 5:30pm daily. Unfortunately, the housing coordinators are unable to check staff in outside these hours. Please note you will only be eligible to move into staff housing 48 hours prior to your start date.
ITEMS REQUIRED BY HOUSING AT THE TIME OF CHECK IN:
  • Security Deposit of two hundred ($200) Canadian dollars. This  can be paid in cash, debit or credit.
  • Money for linen, internet and gym if required.
  • Valid photo identification.
RENT

All entry level positions are assigned shared accommodations. Rent varies between $10.00-$13.00 per person, per night. Eligibility for single room and couple rooms will depend on tenure, job position and room type availability. Rent is automatically deducted from your pay cheque on a bi-weekly basis and includes utilities, except for internet.

THINGS YOU SHOULD BRING:
  • Personal clothing and toiletries – keep in mind the weather in the mountains can be quite unpredictable so bring clothing for all seasons, regardless of whether you are arriving in the summer or winter months.
  • Personal entertainment (books, camera, laptop, iPod, hiking, camping, ski gear etc).
  • Linen- You are welcome to bring your own to make your room feel more comfortable. Otherwise, there is linen available for purchase from our Housing department.

Please be aware that due to the shared nature of our accommodations personal storage space may be limited.

LINEN

Tenants can purchase linen from the housing office however you can also bring your own. At the end of the season, you can donate your linen to charity at the housing office. All purchases can be made by cash, debit and credit cards. Items for sale and prices (including GST) include the following:

Items for Sale:Price (incl GST)*
Twin Fitted$10.00
Twin Flat$10.00
Double Fitted$10.00
Double Flat$10.00
Pillow Case$3.00
Pillow$12.00
Bath Towel$5.00
Twin Comforter$45.00
Double Comforter$50.00
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*Subject to change without notice

ACCOMODATIONS

Type One Accommodation
Charleston Residence (Winter and Summer)

Charleston Residence is located in the village of Lake Louise, approximately a five minute drive (3km) from the ski hill.

Within the 36 units there are:
  • Outside units – accommodates seven people (two shared and three single bedrooms)
  • Inside/end units – accommodates five people (one couple room and three single bedrooms)
All units contain:
  • Kitchen.
  • Two bathrooms (one with shower stall and one with  shower/bath tub).
  • Beds.
  • Dressers.
  • Couches.
  • Coffee table and kitchen table (if space permits).
FACILITIES WITHIN CHARLESTON RESIDENCE:
Common Room:

The Common Room is a space for residents to use the pool table, table tennis, darts and shuffle board. Satellite television and computers with internet are also available. There is an outside deck with tables and BBQ’s available. Basketballs, tennis racquets, volleyballs, hockey sticks, and board games are available to borrow from the housing office.

Food and Cooking Facilities:

Each unit is equipped with a small kitchen and appliances. The co-op also provides some grocery items as well as your basic day-to-day needs. It is located on the main floor of the Charleston Residence. Opening hours for the COOP are 8:30am-10:00pm (winter hours), and 8:30am-9:00pm (summer hours). Please note: The resort does not offer meal plans.

Internet:

Wireless internet is available throughout Charleston and you can register at the housing office or online. Plans expire after the specified time frame and unused GB do not transfer to the next plan you purchase.

Laundry:

The laundry rooms include washers and dryers; they are available on all three floors. The cost is $2.00 per wash and $2.00 per dry.

Parking:

Parking is provided for tenants at Charleston free of charge. A parking form must be filled out and a space is allocated. Cars found in other tenants’ spots will be towed at the owner’s expense. If the vehicle is not removed upon checkout, you will forgo your security deposit of $200.

You will be required to get a Park Pass while living in Banff National Park. Please see housing for the appropriate paperwork to take to Parks Canada.

The Great Divide Lodge
Type Two Accommodation
The Great Divide Lodge (GDL) (Winter and Summer)

The Great Divide Lodge is a guest hotel owned and operated by the Lake Louise Ski Resort. It is located 15 minutes west of Lake Louise at the summit of the famous Kicking Horse Pass in Yoho National Park. The 50 room hotel and hostel style accommodation overlooks the Canadian Rockies and Wapta Lake. More information regarding the Lodge can be found on our website - http://thegreatdividelodge.com.

Staff will be accommodated at GDL typically if your job is based at GDL itself. However, as stated above some employees may have to live there temporarily during the season whilst the housing coordinators work on allocating more accommodation at the Charleston Residence.

If you are placed at GDL, you will be assigned a shared room for the cost of $10.00 per night. Staff accommodated at GDL will still have access to all Charleston facilities.

Your unit will contain:
  • One bathroom.
  • Beds.
Food and Cooking Facilities:

There is a fully fitted kitchen available for employees use and you also receive a 20% discount off the restaurant dinner menu. Other items such as BBQs and microwaves are provided for staff.

Laundry:

Laundry facilities are available and located next to the kitchen area on the ground level of the Wapta building.

Parking:

Parking stalls are available for all staff members. You will be required to get a Park Pass while living in Banff National Park.

Type Three Accommodation – Chateau (Winter Only)
The Chateau is one of our leased accommodations for entry level employees; most staff starting in December will be living at the Chateau. It contains ten shared accommodation units. Shared accommodation is $10.00 per night. Staff accommodated at the Chateau will still have access to all Charleston facilities as well as staff transportation.

Each unit will contain:
  • Kitchen with appliances including fridge and stove top.
  • One bathroom.
  • Bunk Beds.
  • Couches.
  • Coffee table.
  • Laundry machines located in the collegiate services building.
  • Cleaning and vacuuming supplies are available from the housing office.
Food and Cooking Facilities:

There is a small cooking area for staff use. We do find most of our staff takes advantage of the convenience to eat most evening meals either at Stables Pub or Temple pizza due to limitation of the cooking facilities. Staff f&b discounts do not apply at these locations.

Laundry:

There is laundry machines located in the collegiate services building available for use.

Parking:

Parking stalls are available for all staff members. You are also required to get a Park Pass while living in Banff National Park.

General FAQ

Here is a list of the most frequently asked questions regarding employment at the Lake Louise Ski Resort. If you have other questions not answered here please contact us directly.

What positions do you currently have available?

All available positions will be posted under the winter recruitment, summer recruitment, and year-round opportunities sections (depending on the current season). Please check the website regularly as we update the postings frequently. Any positions that have been filled will be removed from the website.

How do I apply for a position with the Lake Louise Ski Resort?

Please fill out the online application and remember to attach a cover letter, up-to-date resume and select your top three preferences for positions. Due to the high volume of applications we receive, we will only contact those applicants successful in obtaining an interview.

I’m not arriving until later in the season. Will there still be positions available?

Unfortunately we cannot guarantee if or what positions may be available throughout the season. Please keep checking the employment section of our website closer to your arrival date to see what positions are available.

I am not from Canada. How do I obtain a work visa/permit?

All candidates must be legally entitled to work in Canada. For more information of work permits and visas, please contact Immigration Canada www.cic.gc.ca or the Canadian embassy or consulate in your home country. Please remember that the application process may be quite lengthy or have quotas attached.

I am applying for my work permit and have been told that I need a letter of offer to obtain the permit. Can the Lake Louise Ski Resort do this for me?

The Lake Louise Ski Resort cannot give letters of offer to foreign workers who require such an offer to apply for their permit to come to Canada. You must be able to obtain a work permit or visa on your own accord. This permit/visa should not require you to have arranged employment before entering Canada.

I need a SIN before I start work. Where can I apply?

For general enquiries, visit the Social Development Canada Web site at www.sdc.gc.ca or call toll free in Canada 1-800 206-7218. We encourage you to apply in person as your application will be certified and your documents will be returned to you immediately. The nearest Services Canada office is located in Canmore, however there are also offices located in all major cities.

I need to set up a Canadian bank account. What banks are in Lake Louise?

The only bank available in Lake Louise is ATB (Alberta Treasury Bank). There are more bank branches available in Banff such as Bank of Montreal (BMO) and Canadian Imperial Bank of Commerce (CIBC) and an RBC atm. It is very easy to open a bank account in Canada as long as you have some form of identification; there are some banks that require a minimum deposit of $50.

I am unable to make the recruitment fairs or an in person interview. Do you conduct Skype interviews?

We will conduct Skype interviews for some roles such as Ski School, extenuating circumstances or recruitment throughout the season. We do however give preference to candidates who are able to attend our recruitment fairs or attend an in person interview.

How do I get to Lake Louise once I arrive in Canada?

If you are arriving at Calgary International Airport, you have a few options available as to the type of Shuttle service out to Lake Louise, including Brewster, Greyhound and Sundog. Our preferred provider is Brewster. With proof of employment, such as your signed offer letter, you are eligible to receive a staff discount. Travel time out to Lake Louise is approximately three hours pending road and weather conditions.

What is there in Lake Louise?

Lake Louise is a small hamlet located 45 min drive west of Banff. There is a small strip mall, Samson Mall, which contains on outdoor sports store, souvenir shops, two bakery/cafés, a small grocery store and a liquor store. There are also two gas stations – Husky and Petro. Due to the amount of amenities, life in Lake Louise is focused around a passion for outdoor pursuits and socializing with other staff.

How do I apply for staff accommodation?

You will receive instructions on how to apply for staff housing in your initial email containing your offer of employment as well as other important employment documents. Please follow all instructions carefully to ensure you are allocated housing.

How much is staff accommodation?

Depending on type of accommodation, rent can range from $10.00- $13.00 per person per night. Rent will be automatically deducted from your bi-weekly pay cheque.

Where can I live if I’m not living in staff accommodation?

Unfortunately, the only way to live in Lake Louise is to work in Lake Louise. All accommodation, outside of hotels, is staff accommodation for each business that operates within the hamlet. If you are unable to secure staff accommodation in Lake Louise, the next available options will be in the town of Banff or Canmore. Our staff accommodations are also not pet friendly.

Snow School FAQ

Here is a list of the most frequently asked questions regarding Snow School employment at the Lake Louise Ski Resort. If you have other questions not answered here please contact us directly.

How many days a week does an Instructor usually work?

All seasonal roles work flexible shifts, which are subject to varying hours.

A full time Instructor can expect to be scheduled 4-5 days per week during the regular season and 5-6 days per week during the peak times.

A part time Instructor can expect to work 2 days per week, but must commit to working extra days during our peak times.

Hours per week in the Snow school are dependant on weather and visitation levels. Due to these unpredictable variables we can never guarantee hours. There are times during the season that you can expect to receive a reduction in hours, but with good planning you can take full advantage of these opportunities to train, take a course or do some sightseeing!

How much does a Ski or Snowboard Instructor get paid per hour?

Wages will be discussed at the time of interview. Pay rates vary depending on the number of seasons the Instructor has taught and the levels of certification achieved.

How many hours a day does an Instructor usually work?

Most of our lessons are full day lessons, so if you are assigned to a lesson you will usually work between 5 and 6.5 hours a day. We do have some half-day lessons that are 3 hours long.

Do you recognize Foreign Certifications?

Yes, we recognize most Foreign Certifications as long as they are recognized by the ISIA (International Ski Instructors Association). Since different Countries have different standards and level structures, we evaluate and compare each Countries system and then determine its CSIA (Canadian Ski Instructors Association) equivalency.

Some common Certifications:
  • APSI (Australian Professional Snowsports Instructor) Level 1 =  CSIA Level 2.
  • NZSIA (New Zealand Ski Instructors Association) Level 1 = CSIA  Level 2.

Note: If your Certification is recognized by the ISIA as an International Certification and you have an ISIA stamp on your Certification Card, then you will be granted CSIA Level 3.

When do you usually hire and what information do I need to provide?

The bulk of the hiring is done in the months of August, September and October.
There is certain information that you will be required to provide during the application process.

  • Copy of your resume with cover letter.
  • At least 2 work related references, preferably with email addresses (especially for international applicants).
  • Your work visa and passport (international applicants).
  • Original copies of any certification, (they will be photocopied and  returned during the interview).
  • All applicants applying for an Instructor position are required to provide a "vulnerable sector" police record check. (International applicants should obtain an equivalent police check before leaving their home country) It must be dated within the last  18 months.
Do I have to come to Lake Louise for an Interview?

While it is always great to see an applicant in person, we recognize that it is costly to travel to and stay in Lake Louise whilst going through the application process. We are very happy to arrange a telephone interview with applicants who have the credentials we are seeking.

Does Lake Louise Ski Resort Sponsor Ski or Snowboard Instructors?

Due to limited supply the Lake Louise Ski Resort will unfortunately NOT be accepting applicants requiring sponsorship for the upcoming winter season. In order to be considered as a new hire you must have your own open work visa without a letter of offer.

Employment Contact
Information
Human Resources Recruiting Department

Office Hours: We are now open 7 days a week: 8:00am - 5:00pm.

The Lake Louise Ski Area
Box 5, 1 Whitehorn Road
Lake Louise, Alberta, Canada
T0L 1E0