Resort Accessibility Services & Information
At Lake Louise Ski Resort & Summer Gondola, we’re committed to creating a welcoming and enjoyable experience for guests of all abilities throughout both the winter and summer seasons. While some areas of the resort have accessibility limitations due to the natural mountain environment, a variety of accessibility options and support services are available across our facilities, lifts, sightseeing experiences, and guest services.
Seasonal accessibility notes:Â Accessibility conditions may vary throughout the winter season due to snow, weather, and mountain conditions. Guests requiring assistance are encouraged to contact Guest Services in advance of their visit so we can help provide the best possible experience.
Accessibility Options
ACCESSIBLE PARKING
Designated accessible parking spaces are located along the wooden fence in the main parking lot (lot #2), located next to the Operations building. Please note that a accessible parking placard must be displayed in vehicles parked in these designated parking spots. If you are renting a car, we suggest that you bring your home-issued permit.
LODGE & WASHROOM ACCESS
Paved pathways allow for wheelchair access from the main designated wheelchair-accessible parking area to both Whisky Jack Lodge and The Lodge of the Ten Peaks. Follow the signs along the wooden fence to access both lodges.
A designated wheelchair-accessible washroom is located in the Whisky Jack Lodge only. Ladies' washrooms are also wheelchair accessible in the Whisky Jack Lodge. Men's washrooms are wheelchair accessible in The Lodge of the Ten Peaks.
LODGE SERVICES
Visit the Lodge of the Ten Peaks for a quick snack or enjoy casual dining in the licensed restaurant or cafeteria. You will also find our gift shop located on the lower level of Lodge of Ten Peaks.
SERVICE ANIMALS
Service animals are welcome throughout Lake Louise Ski Resort & Summer Gondola when accompanying a guest requiring assistance.
TRANSPORTATION ASSISTANCE TO LIFT/GONDOLA
During the summer, paved sidewalks lead from the side of The Lodge of the Ten Peaks to the base of the Gondola. Directions to the lift are available at the ticket counter. A complimentary shuttle is also available for transport between the parking lot, The Lodge of the Ten Peaks and the Gondola. Please contact Guest Services if you require assistance.
LIFT & GONDOLA ASSISTANCE
Our Lift Attendants will be able to offer you assistance with loading or unloading the lift carriers. If required, the carriers can be slowed down or fully stopped to assist the individual to load/unload. Enjoy the magnificent view from your choice of an open chair or fully enclosed gondola. Guests using wheelchairs or mobility scooters will be assisted with loading and unloading the lift carriers. Wheelchairs must be foldable to fit inside gondola cabins. Please speak with our Lift Attendants if you require assistance or accommodations.
WILDLIFE INTERPRETIVE CENTRE & WHITEHORN BISTRO ACCESS
A complimentary shuttle is available for transport between the sightseeing gondola and the Wildlife Interpretive Centre and Whitehorn Bistro. Our Lift Attendants will gladly offer assistance once you arrive.
Accessibility Feedback
We welcome feedback on accessibility at Lake Louise Ski Resort & Summer Gondola. Whether you have encountered an accessibility barrier or have suggestions to help us improve, we would like to hear from you.
Accessibility feedback can be shared with our Accessibility Coordinator, Alexa Baggley:
- Email: accessibility@skilouise.com
- Phone: 1 (877) 956-8473
You may choose to provide feedback anonymously if preferred. If you provide your contact information, we will make every effort to acknowledge your feedback in a timely manner.
How We Use Your Feedback
Accessibility feedback helps us identify barriers, improve guest experiences, and guide future accessibility enhancements across the resort. While some concerns can be addressed quickly, others may require additional review and planning. We are committed to reviewing all feedback received and considering it as part of our ongoing accessibility efforts.
Request Information in an Alternate Format
If you require accessibility information from this website in an alternate format, please contact our Accessibility Coordinator using the information above. We will make every effort to provide information in a format that meets your needs.
Thank you for helping us create a more accessible experience at Lake Louise.
