FREQUENTLY ASKED QUESTIONS

We always recommend you pre-purchase your tickets at home from our online store in order to save time & get you on the mountain faster! However, you can always buy a lift ticket at Guest Services in the lower level of Whiskyjack Lodge or at the Ticket Windows or self serve Kiosks located on Whiskyjack Deck.

Please take the QR code from your confirmation email to any of our conveniently located Pick-Up-Boxes and follow instructions to collect your tickets. You can also visit our Ticket Windows or Guest Services counter if you’d prefer to speak with one of our helpful Guest Service agents.

If you’re struggling to purchase tickets online, please reach out to us by phone 1 (403) 522-3555 or by email(info@skilouise.com) and fill us in on the problems you’re having. We’ll try our best to assist you! Alternatively, tickets are always available for the same price at the Resort, so we can always assist you with your purchase on site.

All of our lift ticket related-products are non-refundable & non transferable. The value of the lift ticket can be used any day this winter season towards another lift ticket, or they can be saved to use the following year for a fee. We do not guarantee snow/weather conditions, open terrain or number of lifts operating.

Please bring your order confirmation/lift ticket to the Guest Services counter or Ticket Windows on the day you would like to ski to change the date. If there is a difference in price, the balance owing will have to be paid. Please note that if the daily lift ticket rate be of a lesser value, no refund will be issued.

No, we do not. If you are skiing multiple days the Lake Louise Plus Card may be the best option for you. For more information on the benefits of the Plus+Card see here.

We are happy to upgrade unused tickets from the previous season only for $25+tax/ticket. Please proceed to the Guest Services counter or Ticket Windows with the unused ticket/order confirmation to complete the upgrade.

At this time there is no limit on the amount of lift tickets that The Lake Louise Ski Resort is selling.

Yes, all guests must have a valid lift ticket in order to access the ski area. Tiger tickets are available free of charge from either the Guest Services counter or the Ticket Windows. Don’t want to get a ticket each time you’re at the resort? Get your little one a Tiger Season Pass for only $25+tax!

Lift Tickets do not include access to the Tube Park, however we offer discounted tube tickets for those who are already skiing or snowboarding that day. LLSR Season Passholders get complimentary access to the Tube Park all season long!

When conditions allow, we offer guests who are not looking to ski or snowboard access to the gondola daily from 10am to 3:30pm-. You can purchase your sightseeing gondola tickets online, or at the Guest Services counter.

Half day tickets are eligible for use from 12:30pm up until last chair at 4:00pm. You can purchase them online or at our Guest Services desk or Ticket Windows.

Yes, we do offer a Canadian Military & Emergency Services discount that goes into effect in early January and is valid Monday-Friday until the end of the season, with the exception of Family Day. Please bring a valid piece of service ID to redeem at Guest Services or Ticket Windows.

Your Costco tickets are direct-to-lift! Simply tear off the bottom stubs(and put away for safe keeping!) and attach to your jacket or pants. If you are looking to redeem the Youth/Child discount, please proceed to the Guest Services counter, Ticket Windows or Self Serve Kiosks.

You can purchase discounted tickets with your AMA membership directly through AMA.

No, we do not have student rates for day tickets. Please refer to our ticketing page for more details on pricing by age.

Please bring staff voucher and valid staff pass to Guest Services or Ticket Windows to collect your ticket. Please note if you do not have your voucher & staff pass we will not be able to issue you a reciprocal ticket.

Yes, we do have reciprocal discounts with select neighboring resorts- however they are subject to blackout periods. Contact our Guest Services team for more details: info@skilouise.com or call 1 (403) 522-3555.

Purchasing a Season Pass or Spring Pass

You can purchase your Season Pass or Spring Pass (when on sale) online or in person by visiting our Guest Services departments at the resort, or our Calgary office.

Receiving your Pass

A Release of Liability Form (waiver) must be read, understood, and signed before your pass will be issued (click here to view waiver). If purchasing online, you will receive a “eWaiver Invitation” email along with further instruction on how to receive your new Season Pass or Spring Pass. Please make sure to complete the waiver and upload your photo! Have questions? Feel free to email us at info@skilouise.com or call 1 (877) 956-8473.

Other important information

• Spouses cannot sign a Release of Liability on behalf of one another.
• Family pass parents must each fill out a Release of Liability.
• Either parent can include their kids under the age of 18 on their Release of Liability and sign as parent/guardian.
• The Release of Liability must be witnessed by a Lake Louise staff member.
• By signing and initialing the Release of Liability form you are indicating that you have read, understand, and fully agree with all terms of the Release of Liability form.
• Proof of age required. Season Pass ages are based as of November 1 of this year. Spring Pass ages are based as of March 1 of this year.
• VIP Base Area Lift Line Priority is valid for use at the Grizzly Express Gondola, Glacier Express Quad, and Juniper Chair (coming soon) ONLY, and does NOT include Summit Quad Chair, Paradise Triple Chair, Ptarmigan Quad Chair, Larch Express Quad, Top of the World 6-Pack Express, and the Beginner Area. Lift line priority is for Ski & Snowboard School and VIP pass holders only, and does not apply to guests of VIP pass holders.
• Parent Passes can only be picked up at the Lake Louise Ski Resort or our Calgary Sales Office and requires 24 hours for processing.

No, Mid-Week passes are not direct to lift on the weekends. Please visit Guest Services or the Ticket Windows to purchase your 20% off lift-ticket Friday-Sunday.

No, we do not blackout Holidays for Mid-Week Pass holders. Your pass is valid Monday-Thursday all season long!

Yes, all of our Season Passes with the exception of Grade 2, Super Senior and Tiger Passes receive 4 discounted Buddy Tickets to use during the season. Family Passes receive 8 discounted Buddy Tickets. The discount is 20% off the current ticket rate(not including child tickets). Passholders need to be present in order to redeem either at Guest Services or Ticket Windows.

Provided you have uploaded a photo and signed your waiver electronically, you can collect your Season Pass from the Lake Louise Ski Resort Calgary Office, the SkiBig3 Adventure Hubs in Banff and Canmore, or directly from the resort’s Guest Services desk.

No, the Season Pass issued with this application is valid only for the person whose photograph appears on it. Should any other person attempt to use this pass it will be confiscated without rebate and that person will be prosecuted under the Criminal Code of Canada.

Ages 18-24. To qualify for a Student Pass, you must be enrolled in a full-time program with an accredited Canadian College or University, whether in-class, online, or a combination thereof, for a minimum of one (1) full-time semester during the winter season for which your pass is being purchased. For more information on providing proof of enrolment, please visit our Terms & Conditions page here.

Season Pass ages are calculated from as of November 1. For more details on Season Passes, visit our Terms & Conditions page here.

No problem! Visit Guest Services or our Ticket Windows and we’ll be able to get you out riding with a forgotten pass ticket! Please just make sure you bring a valid piece of ID.

Cancel your pass at any point before winter opening day and receive a full refund less a $40 admin fee- no questions asked! Reach out to our Calgary Office- gs.calgary@skilouise.com - for more details. Otherwise, there are no refunds whatsoever on a Lake Louise Season Pass unless Refund Insurance was added at time of pass purchase. For more details on Season Pass Refund Insurance, click here.

You can purchase one Plus+Card per person, per season. The Plus+Card is valid for ages 13+(Youth, Adult & Senior). Please note Plus+Cards are valid for one season only.

Yes; however, they do not provide direct access to partner resort lifts. You must redeem your free and discounted tickets at their Guest Services counter before heading to the lifts.

In order to redeem the Plus+Card benefits at our partner resorts please take your Classic, Digital or Direct-To-Lift Plus+Card to their Guest Services. Please note that not having the physical Classic, Digital or DTL Plus Card on you makes it the individual resort’s discretion to honour the discount.

We recommend buying the digital version of the Plus+Card: all you need is the email sent to you with your unique code. Take a screenshot so you don’t have to go looking through your emails every time!

No! Once your DTL card has been collected you can head straight to the lift whenever you come to the resort & your card on file will be charged the discounted lift ticket rate. You do not need to redeem tickets in advance online or in person.

You can do this in person at the Guest Services desk or Ticket Windows- alternatively you can reach out via phone or email and we can send you a secure link to update your credit card details on file.

You can upgrade your Classic or Digital Plus+Card to a DTL Plus+Card for no additional fee! Setting up direct to lift requires you to sign a waiver, link a credit card and take a photo. This can only be done in person at either our Head Office in Calgary or the Guest Services desk at the Resort.

Classic Plus+Cards make perfect gifts! We recommend purchasing one at a convenient retail location near you.

You can buy your Plus+Card online, at our Calgary office, at the Resort, or at any of these third-party retailers.

There are plenty of discounts across several business in the Bow Valley, and at our partner resorts! Check out the list of benefits here.

We are happy to upgrade any unused Plus+Card from the previous season only, for a fee of $25+tax per Plus+Card. This can be done at the Resort at our Guest Services counter or alternatively at our Calgary Head Office. Please bring the unused physical card or confirmation email in order to complete the upgrade.

Plus+Cards normally go on sale mid October and are available for purchase all season long. To ensure you snag the sale price - buy yours from online store or at one of our third party retailers before December 25!

If you already have your physical IKON pass, please proceed directly to the lifts! The number of days you have to ride at Lake Louise is dependent on the type of IKON pass you have. For more details on IKON passes, check them out here.

I haven’t received my IKON Pass yet or I forgot it at home. What should I do? If you do not have your physical IKON Pass, or have forgotten it, you will need to get one reprinted at the Guest Services counter for a fee of $5 + tax.

If you have your physical MC pass you can simply go direct-to-lift and your free day(s) will be redeemed. To redeem your additional 50% off days, attach your credit card & your days will be billed directly at the lift! Alternatively come to the Guest Services desk or Ticket Windows each day to get your discounted day ticket.

How do I redeem my Friends & Family tickets with my Mountain Collective Pass? These can only be booked online through Ski Big 3 using the discount code provided by Mountain Collective. Once purchased online, the tickets can be collected from the Guest Services desk or Ticket Windows. Please note these cannot be bought on site at our Resort.

For more information on the Mountain Collective Pass, check out their website here.

Once your waiver is signed & photo uploaded, you can pick up your SkiBig3 Pass at the Hub in Banff or Canmore or here at the Resort, then head straight to the lift! You have unlimited access to Lake Louise all season long.

Your RCR Super Pass provides unlimited direct-to-lift access to Lake Louise all season long. To learn how to purchase and receive your RCR Super Pass, please visit RCR's official website here.

Please note: Lake Louise Ski Resort is privately owned and is not an RCR resort.

Yes, we do offer reciprocal discounts with select neighboring resorts - however they are subject to blackout periods. Contact our Guest Services team for more details: info@skilouise.com or call 1 (403) 522-3555.

No, we are not an RCR resort. However, RCR Super Pass holders get unlimited access to our resort. Get full details on the Super Pass here.

You’ll find the Rental Shop on the lower floor of the Lodge of Ten Peaks, with an exterior entrance at ground level - look for the sign above the door. Open daily from 8:00 am to 5:00 pm.

No, our rentals department operates on a first come, first served basis. There is no way to reserve them in advance at this time.

Yes- we also rent jackets, pants & helmets. You can also check out our Retail Shop for the newest winter gear, gifts & souvenirs!

Full size equipment lockers are available to rent from the Guest Services desk on a first come, first serve basis. They are conveniently located on the lower level of Whiskyjack Lodge - just steps away from our base area lifts! Alternatively, you can return your equipment daily to our Rentals team, but it would require getting your equipment reset each day.

You’ll find the Repair Shop on the ground floor of the Lodge of Ten Peaks - look for the sign above the door. Open daily from 8:00 am to 5:00 pm.

No, our repair department operates on a first come, first served basis. There is no way to reserve services in advance at this time.

From quick waxes to full performance tunes and major repairs, we’ll get you back on snow with confidence. We also offer a Montana Saphir automated tuning robot for fast, precise results. See specific services and prices here.

When conditions allow. Our Tube Park opens mid-late December and closes for the season by mid-April. Conditions can change rapidly in the early & late season, so be sure to check our website for the latest updates.

Yes! Discounted pricing is available for day ticket guests skiing or snowboarding on the same day. Visit Guest Services to purchase your Tube Park upgrade. See all tube park discounts here.

Absolutely, your Plus+Card provides deep savings on Tube Park tickets. Visit Guest Services to purchase your discounted Tube Park tickets. See all tube park discounts here.

Lake Louise Season Pass and Spring Pass holders always tube for free!

Select partner Season Pass holders also receive discounted Tube Park pricing, including SkiBig3 Pass, Rocky Mountain Passport, and RCR Super Pass. Simply show your pass at Guest Services to purchase discounted Tube Park tickets. See all tube park discounts here.

It does! Show your COSTCO ticket at Guest Services to purchase your discounted Tube Park tickets. See all tube park discounts here.

Yes, there are self-serve day lockers available in the lower level of Whiskyjack lodge. There are also overnight equipment lockers available to rent from Guest Services. Season lockers are also available in very limited quantities (contact Guest Services).

Learn more about lockers here.

Due to limited indoor space, we’re unable to offer free bag storage racks inside our lodges. Complimentary outdoor bag storage is available between the Lodge of Ten Peaks—look for the tents—and additional racks can be found on the Whisky Jack Lodge deck. Day lockers are also available on a first-come, first-served basis on the lower level of the Whisky Jack Lodge.

Skis and snowboards can be stored on any of the outdoor racks located on the snow in front of both main base area lodges. We recommend using a ski lock to help secure your gear.

Thank you for using our outdoor storage options. This helps us keep our base area lodges clean, safe, and free of obstacles.

All lost and found gets returned to Guest Services, located on the lower level of Whiskyjack Lodge. If your item has not been handed in yet, please report your item as lost via the following link: www.chargerback.com. If the item gets handed in to our Guest Services lost and found after you have left the resort, we will contact you and provide options to return your item.

Yes, we offer complimentary wifi at the Base Area as well as at Whitehorn & Temple Lodge. Cell service can be unreliable in the mountains- come prepared with your tickets already pre purchased to ensure a smooth day on the slopes.

We sure do! Both snow tubing and winter sightseeing from our gondola are popular and fun winter options (as conditions allow). You can even combine these two activities and save - learn more here.

Guests can also enjoy the wide variety amazing dining options, even if your now skiing or snowboarding.

No, we do not have on-site accommodation. For more information on where to stay in Lake Louise or Banff, check out www.skibig3.com.

Lake Louise Ski Resort is one of the largest resorts anywhere, offering over 4,200 skiable acres, 13 lifts, and 170 incredible runs, plus our legendary back bowls. Trails span three mountains across five distinct mountain faces, with an expansive Learning Area serviced by three carpet lifts. See detailed stats here.

View our daily lift and run report here.

Approximately 25% of our mountain would be considered “Beginner”, with Intermediate runs making up 45%, and Advanced making up 30% of our total runs.

Our expansive Learning Area is designed for beginners and is serviced by three carpet lifts, providing a comfortable and confidence-building environment to learn and progress.

For more stats about our mountain, click here.

Please call our Patrol Dispatch team in order to get assistance! The phone number is 1 (403) 522-1311, and is located on the back of your ticket or pass.

No, we do not allow any uphill traffic at The Lake Louise Ski Resort. For those looking to access the backcountry from the Resort, you must purchase a Backcountry Access Pass. Visit the Guest Services counter for assistance.

Babies are permitted on the gondola for sightseeing purposes as they can be secured safely in the cabin. However, they must not cross onto any ski run at the top station. Babies are permitted on the Sunny Side conveyors and the connected Sunny Side Run only. For safety purposes, babies are not permitted to ride any other lifts other than the Gondola as they cannot be secured safely.

We also have a fully licensed Daycare located in the base area. Learn more about child daycare here.